Helpline Advisor
1 month ago
Job reference 320235
Employee Helpline Advisor
Starting salary £24,00 with annual and quarterly bonus scheme, company pension scheme with highly competitive contribution rates, generous annual leave offering of
5 weeks holiday plus bank holidays. There is also an option to purchase a further week’s holiday (5 days).
Permanent, Full time (9-5)
Hybrid working – Flexible working patterns 2/3 days per week in the Sheffield office at Pond Street, Sheffield, S98 6HR.
Are you an experienced Inbound Telephone Customer Service Advisor or Helpline Advisor? Do you thrive on delivering exceptional customer satisfaction? If you come from a retail or hospitality background and are looking for a new challenge with sociable working hours, we’d love to hear from you
This is your opportunity to be part of a team where no external calls and no sales are involved—sounds great, right? Read on
About the role
As a helpline advisor, you’ll be responsible for providing support and guidance to current and former Royal Mail employees through dedicated helplines. You will handle inbound telephone enquiries as well as e-mails and web forms. This position sits within our HR Advice Centre, HR Services.
Key Responsibilities:
Respond to and resolve customer enquiries in a timely and professional manner via phone, email, and web forms.
About You
To be successful in this role you will need to be able to demonstrate you are an experienced in
Experience in an inbound customer service or helpline role, preferably with telephone support or a background in retail, hospitality, or a similar customer-focused sector. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-first mindset. Attention to detail and ability to keep accurate records. Competent in MS Office skills and familiarity with CRM software (training will be provided).Extra Benefits
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
Closing Date: Sunday 3rd November 2024. Please note, this advert may close early if the appropriate number of applications has been reached.
The next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions. We plan to hold interviews on Thursday 14th November 2024 at Royal Mail, Pond Street, Sheffield, S98 6HR.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-POST #YourCareerStartsHere #RMG #LIMRT #LI-Hybrid
-
Customer Service Advisor
6 months ago
Sheffield, United Kingdom Thompsons Solicitors Full timeWe are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you! We are fully open to either full-time or part-time applicants (21 hours per week). Working as part of our successful Contact Centre...
-
Customer Service Advisor
6 months ago
Sheffield, United Kingdom Thompsons Solicitors Full time**Description**: We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you! We are fully open to either full-time or part-time applicants (21 hours per week). Working as part of our successful...
-
Graduate Legal Advisor
5 months ago
Sheffield, United Kingdom CRA Consulting Full time**Graduate Legal Helpline Advisor** **Location: Sheffield** **Contract: Full Time, Permanent** **Salary: £21,365** **Roles & Responsibilities**: - Taking inbound calls from new and existing clients - Advising clients on new and existing claims in relation to employment matters - Updating files and cases - Transferring calls where appropriate **Legal...
-
Legal Advisor
4 weeks ago
Sheffield, Sheffield, United Kingdom CRA Consulting Full timeCRA Consulting are seeking a skilled Legal Helpline Advisor with expertise in Employment Law to join their team. Our client, a reputable law firm based in Sheffield, requires a driven professional with experience working on a Legal Helpline, handling claimant employment queries.Key Responsibilities:Respond to inbound calls from new and existing...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a skilled Helpline Advisor to join our team at Royal Mail. As a Helpline Advisor, you will be responsible for providing exceptional customer service and support to our employees through dedicated helplines.Key Responsibilities:Respond to and resolve customer enquiries in a timely and professional manner via phone, email, and web...
-
Part Time Sales Advisor
5 months ago
Sheffield, United Kingdom CARECO UK LTD Full timeHere at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles. Our Sales Advisors are the face of our business. So, it goes without saying that you should be compassionate, a good listener, a...
-
Part Time Sales Advisor
6 months ago
Sheffield, United Kingdom CARECO UK LTD Full timeHere at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles. Our Sales Advisors are the face of our business. So, it goes without saying that you should be compassionate, a good listener, a...
-
Part Time Sales Advisor
6 months ago
Sheffield, United Kingdom CARECO UK LTD Full timeHere at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles. Our Sales Advisors are the face of our business. So, it goes without saying that you should be compassionate, a good listener, a...
-
Showroom Advisor
5 months ago
Sheffield, United Kingdom Neville Johnson Ltd Full timeNeville Johnson, part of the BHID Group, is the UK’s leading provider of bespoke Furniture and Staircase renovations. With over 30 years’ experience, we’ve established a solid reputation for delivering the top-quality products and service that our discerning clients demand. We are looking to recruit a Showroom Advisor to work on a part time contract....
-
Neville Johnson Showroom Advisor
5 months ago
Sheffield, United Kingdom BHID Group Full timeNeville Johnson, part of the BHID Group, is the UKs leading provider of bespoke Furniture and Staircase renovations. With over 30 years experience, weve established a solid reputation for delivering the top-quality products and service that our discerning clients demand. We are looking to recruit a Showroom Advisor to work on a part time contract. They will...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking an experienced Helpline Advisor to join our HR Advice Centre, HR Services. As a key member of our team, you will provide support and guidance to current and former Royal Mail employees through dedicated helplines.Key Responsibilities:Respond to and resolve customer enquiries in a timely and professional manner via phone, email,...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Royal Mail. As a Helpline Advisor, you will be responsible for providing exceptional support and guidance to our customers through dedicated helplines.Key Responsibilities:Respond to and resolve customer enquiries in a timely and professional manner via phone, email,...
-
Customer Service Representative
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking an experienced Helpline Advisor to join our HR Advice Centre, HR Services. As a key member of our team, you will provide support and guidance to current and former Royal Mail employees through dedicated helplines.Key Responsibilities:Respond to and resolve customer enquiries in a timely and professional manner via phone, email,...
-
Customer Service Advisor
5 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
Customer Service Advisor
5 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
-
Customer Service Advisor
5 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
HR Advisor
6 months ago
Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full timeProvide advice on recruitment to managers and support to recruitment coordinators and HR administrators to ensure KPIs are met. To support the HR helpline and manage the HR inbox as part of the HRA rota. To participate in organisational change projects by supporting consultation sessions and other relevant activities within the project plan. To support and...
-
Seasonal Sales Advisor
6 months ago
Sheffield, United Kingdom Ted Baker Full timeSeasonal Sales Advisor - Part Time (8 Hours) - 3 Month FTC - Sheffield **WHO WE ARE** QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL. At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities...
-
HR Advisor
6 months ago
Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full timeWe are pleased to share an exciting opportunity to join our fantastic HR Business Partnering Team at Sheffield Health & Social Care NHS Foundation Trust. We have 2 posts now available due to internal promotion! We are looking for 2 motivated HR Advisors who will provide advice and support to managers and staff within their designated Directorate. As a core...
-
Sales Advisor
5 months ago
Sheffield, United Kingdom Ted Baker Full timeSales Advisor - Full Time - Sheffield **WHO WE ARE** QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL. At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities we see brought to life in our...