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Customer Service Representative

1 month ago

Sheffield, Sheffield, United Kingdom Royal Mail Group Full time

About the Role

We are seeking an experienced Helpline Advisor to join our HR Advice Centre, HR Services. As a key member of our team, you will provide support and guidance to current and former Royal Mail employees through dedicated helplines.

Key Responsibilities:

  • Respond to and resolve customer enquiries in a timely and professional manner via phone, email, and web forms.
  • Ensure all customer interactions meet our service KPIs.
  • Resolve customer complaints or escalate issues to the appropriate department.
  • Develop a thorough understanding of our products and processes to provide accurate and detailed information. Training will be given.
  • Maintain confidentiality and keep accurate records of all customer interactions.

About You

To be successful in this role, you will need to demonstrate experience in an inbound customer service or helpline role, preferably with telephone support or a background in retail, hospitality, or a similar customer-focused sector.

What We Offer

We offer a competitive salary, annual and quarterly bonus scheme, company pension scheme with highly competitive contribution rates, generous annual leave offering, and hybrid working patterns. We also provide training and development opportunities to help you grow in your career.

Next Steps

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application. We look forward to hearing from you.