Patient Transport Liaison Officer
4 days ago
EMED Group are looking for a Patient Transport Liaison Officer to join our team in Ipswich, Suffolk.
The PTLO position is key to help bridge the gap between hospitals and our operations team daily. The PTLO will be dual trained to support with ambulance care assistant duties so candidates must be able to drive and support with manual handling such as lifting patients.
Contract Type: Permanent, full time – 37.5 hours per week Monday to Friday 9am to 5pm.
What benefits can you expect?
Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Unlimited mental health consultations. Unlimited physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Paid holiday entitlement. Pension Scheme. Blue Light Card. Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination (through an internal campaign in Autumn/Winter)Key responsibilities
Being the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things Assist crews with complex manual handling tasks Be the point of contact between bed managers and EMED managers Attend meetings on an ad-hoc basis To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers To assist operational managers with issues that arise throughout the day General office duties and other assistance should the need ariseDealing with patient’s enquiries and questions as and when they arise
Familiarisation with EMED policies, processes and standard operating procedures
To be considered as a PTLO, we look for the following -
Committed to patient careExcellent communication skills – verbal and written – with the ability to explain decisions made The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth Physically fit to support ACAs with manual handling, as and when required (full training provided)
Have a full manual UK driving licence with less than 6 penalty points Ability to make decisions based on impact assessment The ability to plan and prioritise own workload Experience of working in a healthcare / hospital setting (desirable)
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
Collaborative– we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable– We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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