Patient Transport Liaison Officer

4 days ago

Ipswich, United Kingdom E-zec Medical Transport Services Ltd Full time

**Job Overview**:
The PTLO position helps bridge the gap between hospitals and the Operations team on a

daily basis. A patient liaison officer is committed to improving patient experience, ensuring that concerns are dealt with in an open and timely manner.

**What We Offer**:

- You will receive full training to fulfil the role and uniform
- £12.18 per hour
- 28 days (Including bank holidays) Paid annual leave entitlement
- Auto enrolment into the NEST Pension scheme
- Monthly colleague recognition awards

**Key Responsibilities and Duties**:

- Understand the pressures of the Trusts and the daily activity and pass on findings back to the control teams and manager.
- Work alongside control, plan and despatch teams to ensure KPIs are achieved.
- Work alongside discharging department to ensure ‘priority processes for patient TTOs, where applicable.
- Work alongside Care Package and discharge planning teams
- Support with incidents and complaints
- Monitor escalation process for their responsible area and liaise with Day Control and Hospital leads supplying all escalation data on a regular basis with supporting data and actions moving forward.
- Discharge/Transfer/Out Patients, PTLO will report on delays and put actions in place ready to be escalated to the Trust. They will liaise with control over availability, attend bed meetings where applicable, to chase up patients ETA’s/to see if there are any transport requirements and will also act as a point of contact for the other PTLO’s for support and guidance.

This list is not to be regarded as exclusive or exhaustive as there may be other duties and requirements associated with the post, which you may be called upon to perform from time to time.

**Additional Responsibilities**
- Daily demand
- Booked discharges
- Priority & missed appointments
- Booked out of area journeys
- Any foreseeable operational difficulties
- Traffic or weather issues
- Specialist transfers
- Identify any inward patient difficulties

**Do you have what it takes?**

You will have excellent listening, interpersonal and communication skills and will be able to demonstrate negotiation and problem-solving skills. You will have the ability to convey complex information in a patient-friendly, easily understandable way, with a positive outlook for this busy and demanding role.

**About Us**
The exciting merger of ERS Medical and E-Zec Medical means that we are now EMED Group - the largest Patient Transport and Care partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to further improve the health and wellbeing of communities by providing patient transport, community transport initiatives, secure mental health transport and medical courier services.

  • Patient Transport Liaison Officer

    2 days ago

    Ipswich, United Kingdom EMED Group Full time

    **EMED Group** are looking for a Patient Transport Liaison Officer to join our team in Ipswich, Suffolk. **Contract Type**: Permanent, full time - 37.5 hours per week Monday to Friday 9am to 5pm. **What We Offer**: - You will receive full training to fulfil the role and uniform - £12.40 Per Hour - 28 days (Including bank holidays) Paid annual leave...

  • Patient Transport Liaison Officer

    7 days ago

    Ipswich, Suffolk, United Kingdom EMED Group Full time

    EMED Group are looking for a Patient Transport Liaison Officer to join our team in Ipswich, Suffolk.Contract Type: Permanent, full time hours per week Monday to Friday 9am to 5pm.What We Offer: You will receive full training to fulfil the role and uniform- £12.40 Per Hour 28 days (Including bank holidays) Paid annual leave entitlement Auto enrolment into...

  • Transport Planner

    7 days ago

    Ipswich, United Kingdom E-zec Medical Transport Services Ltd Full time

    We have an exciting opportunity for a Controller / Dispatcher to join our team based in Suffolk. As a dispatcher you will be responsible for planning and controlling the daily movement of medically eligible patients to and from NHS Healthcare facilities via non-emergency patient transport ambulances. **Some of the benefits can you expect.** - Comprehensive...

  • Transport Manager

    4 weeks ago

    Ipswich, United Kingdom Bacton Transport Full time

    Transport Manager - Ready to drive change? Or to take the next step in an exciting career in Logistics? If you are a strategic thinker with a passion for driving operational excellence in logistics, we want to hear from you!This is a great opportunity for a dynamic, commercially minded Transport Manager to join our team on a permanent basis in our office...

  • Transport Manager

    1 week ago

    Ipswich, Suffolk, United Kingdom Bacton Transport Full time

    Transport Manager - Ready to drive change? Or to take the next step in an exciting career in Logistics? If you are a strategic thinker with a passion for driving operational excellence in logistics, we want to hear from youThis is a great opportunity for a dynamic, commercially minded Transport Manager to join our team on a permanent basis in our office...

  • Transport Planner

    3 weeks ago

    Ipswich, United Kingdom Fifthgear Transport Services Ltd Full time

    Transport Planner **Duties**: - Plan and coordinate transportation routes for efficient delivery of goods - Analyze transportation data and optimize routes to minimize costs and maximize efficiency - Collaborate with drivers, dispatchers, and warehouse personnel to ensure smooth operations - Monitor and track shipments to ensure on-time delivery -...

  • Transport Manager

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Bacton Transport Full time

    Transport Manager - Ready to drive change? Or to take the next step in an exciting career in Logistics? If you are a strategic thinker with a passion for driving operational excellence in logistics, we want to hear from you! This is a great opportunity for a dynamic, commercially minded Transport Manager to join our team on a permanent basis in our office...

  • Resident Liaison Officer

    1 month ago

    Ipswich, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities. Job Title: Resident Liaison Officer Location: Colchester (Once a...

  • Resident Liaison Officer

    3 weeks ago

    Ipswich, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities. Job Title: Resident Liaison Officer Location: Colchester (Once a...

  • Resident Liaison Officer

    4 weeks ago

    Ipswich, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.Job Title: Resident Liaison OfficerLocation: Colchester (Once a week)Salary up to...

  • Resident Liaison Officer

    3 weeks ago

    Ipswich, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.Job Title: Resident Liaison OfficerLocation: Colchester (Once a week)Salary up to...

  • Resident Liaison Officer

    1 month ago

    Ipswich, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.Job Title: Resident Liaison OfficerLocation: Colchester (Once a week)Salary up to...

  • Resident Liaison Officer

    3 weeks ago

    Ipswich, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.Job Title: Resident Liaison OfficerLocation: Colchester (Once a week)Salary up to...

  • Transport manager

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Bacton Transport Full time

    Transport Manager - Ready to drive change? Or to take the next step in an exciting career in Logistics? If you are a strategic thinker with a passion for driving operational excellence in logistics, we want to hear from you! This is a great opportunity for a dynamic, commercially minded Transport Manager to join our team on a permanent basis in our office...

  • Transport Manager

    4 weeks ago

    Ipswich, East Anglia, United Kingdom Bacton Transport Full time

    Transport Manager - Ready to drive change? Or to take the next step in an exciting career in Logistics? If you are a strategic thinker with a passion for driving operational excellence in logistics, we want to hear from you!Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.This is a great...

  • Telephone Liaison Officer

    2 months ago

    Ipswich, Suffolk, United Kingdom Panoramic Associates Full time

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities. Provide support and guidance to residents on housing-related matters, including...

  • Telephone Liaison Officer

    1 month ago

    Ipswich, Suffolk, United Kingdom Panoramic Associates Full time €30,000

    Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities. Provide support and guidance to residents on housing-related matters, including...

  • Transport Controller

    3 weeks ago

    Ipswich, United Kingdom EMED Group Full time

    Here at EMED we have opportunities for a Transport Controller (Dispatch/Planner) in Martlesham, Suffolk. As a Controller, you will be planning and controlling the daily movement of non-emergency medically eligible patients to and from NHS Healthcare facilities efficiently and effectively. Controllers will liaise with hospital staff and departments to ensure...

  • Transport Controller

    7 days ago

    Ipswich, Suffolk, United Kingdom EMED Group Full time

    Are you ready to take on a vital role at EMED Group as a **Transport Controller** in Martlesham, Suffolk? Let's break it down for you: Plan and control the movement of non-emergency medically eligible patients efficiently Liaise with hospital staff to ensure smooth patient transportation Here's what you will get: Full training and uniform provided £12.52...

  • Transport Controller

    3 weeks ago

    Ipswich, United Kingdom EMED Group Full time

    Here at EMED we have opportunities for a Transport Controller (Dispatch/Planner) in Martlesham, Suffolk. As a Controller, you will be planning and controlling the daily movement of non-emergency medically eligible patients to and from NHS Healthcare facilities efficiently and effectively. Controllers will liaise with hospital staff and departments to...