User Experience Research Lead

2 weeks ago


Par, United Kingdom Peer Consulting Resources Inc. Full time
Job Title: UserExperience Research LeadLocation: Brooklyn NY (Hybrid:3 days inoffice/2 days remote) Duration: 6 Months Hours/Week: 35Years of Experience: 10Yrs. JobDescription:

TheUser Experience Research Lead is a strategic leader who advocatesfor userdriven and evidencebased digital experiences for NewYorkers.

This positionwill report to the Chief Digital Strategy Officer to improve thedigital experience for New Yorkers. The UserResearcher aims to understand user behaviours needs motivations andpreferences. This role will provide the team insights throughvarious research methods to inform product decisions and createusercentered products and services.

Duties andResponsibilities:

Understand challenges that New Yorkers experience throughqualitative and quantitative user research to help defineopportunities where the endclient can meet those needs bygenerating hypotheses prototypes and evidenceDevelop and execute a User Experience Research toolkitthat defines the best testing methodologies for different productphases (discovery definition testing and monitoring)Plan gather and analyze insights about users through newstudies and review of existing data Compilefinished welldocumented research findings to deliver meaningful andactionable insights for stakeholders OwnUX research and run multiple streams of work atone time

Mandatory Skills andExperience:

The successfulcandidate should possess the following:

Expertise conducting unbiased generativeresearch through competitive analysis heuristic reviewsuser interviews stakeholder interviews diary and fieldstudies Expertise with testing methodologiesto define and test a user problem such as task analysis prototypetesting card sorting etc. Expertise conductingunbiased usability testing A/B and multivariate testing analysingresults with statistically sound methodologiesExperience recruiting users that align with requireddemographic and behavioural profiles Nurture aculture of exploring creative solutions that prioritize the bestdigital experience for New Yorkers that is informed by strategyuser evidence analytics and competitive researchDemonstrate high design standards and inclusion to builda diverse highperforming team and actively reach out to diversecommunities of digital talent to source prospectivecandidates Inspire City partners andcolleagues to anchor their work in humancentered design userresearch methodologies and evidencebased solutioning

Desirable skills andexperience:

10years of experience conducting user research through all productdesign phases Stronganalytical skills with ability to interpret and identify validpatterns and trends Understanding ofstatistical principles to evaluate dataExperience working in crossdisciplinary teams of productengineer and data experts to deliver products and services thatimprove users experience and organizational goals ontime Expertise in driving user research fromplanning to conducting research with users with an extensiveknowledge of research methodologies Strongcommunication skills with the ability to articulate design conceptsand strategies in plain language to partners and crossfunctionalteam Exemplifies diversity equity andinclusion work in design practice and past projects

Expertise and use ofmethodologies that prevent researchpitfalls:

Overgeneralizing results Biased methodology orconclusions Correlation does not implycausation Not considering other relatedfactors Not understanding or validating datasources ContactDetails: 1.Poonam Khandelwal Email: Cell: (732)/ Ext.408 2.Sandeep Bisane Email: Cell: (732) 3.Saheb Kumar Email: Cell:
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