Administrator, Weight Management Service

4 weeks ago

West Bromwich, United Kingdom ABL Health Ltd Full time

Job summary

ABLHealth delivers the Integrated Sandwell Adult Tier 2 Weight Management Service,commissioned by the Sandwell Council. This transformative service seeks to workcollaboratively with communities to transform the lives of the localpopulation. The service will support residents to help them lose weight, getmore active and improve their wellbeing - all embedded in sustainable behaviourchange.

Main duties of the job

You will provide administrative support to Sandwell Service. You willwork with the Head of service to ensure the smooth running of the office andthe administration of the programs to meet targets and deadlines. Responsiblefor a range of administration, you will be based in our Dudley office with the adminteam.

You will provide a range of administration duties for the service,including patient and health professional letters, patient database updates,appointment bookings, telephone queries, and liaising with health professionalsand colleagues.

About us

ABLis an exciting fast-paced, growing community health organisation. As anexperienced, CQC registered, provider of community health services, we arepassionate about delivering evidence-based, innovative, effective, and relevanthealth care services in partnership with individuals, communities, andstakeholders.

We are a values-drivenorganisation, dedicated to reducing health inequalities and improving peopleslives. We would love to hear from you if you would like the opportunity to workwithin a close team of committed professionals and you share our values ofdesigning and delivering health services.

Job description

Job responsibilities

Your key responsibilities will be:

You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

Ability and experience of working to own initiative in an administration role. Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently. To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper. Manage and promptly handle incoming healthcare referrals, adhering to company timescales. Book appointments for clients and use appropriate calendar software. Record client data accurately on the appropriate service database. To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database. Be able to encourage and assess the client`s readiness for specific behaviour change. Work with service leads to source new venues. Weekly monitoring of workload and service targets. General administration (record keeping, filing, etc.)

Skills and Competencies Required

Be an experienced administrator used to working in a health and/or community setting.

Experienced working with Microsoft Office and health related database systems

Positive and proactive working at pace with multiple tasks

Adept in communication ; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships ; good team player happy to work as part of a team and work independently on own tasks

Quality driven ; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives

Person Specification

Qualifications

Essential

GCSE/O Level in Maths and English or equivalent. NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

NVQ 3 level in a relevant subject

Experience

Essential

Demonstrable experience in an administration role Experience of working in a team environment Experience with databases Experience with software packages

Desirable

Experience in minute taking for meetings Experience in a health care setting Community health provider, GP Practice, Hospital Experience with software packages in health care settings

Skills and Knowledge

Essential

Excellent interpersonal skills Excellent communication skills including listening, verbal and written. Excellent telephone manner Ability to work under high pressure and in a fast-paced environment. Excellent organizational and time management skills Efficient problem-solving skills Ability to interact with colleagues and other stakeholders politely and courteously. Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook Excellent customer care Flexibility and adaptability to changing workloads Monitor workload and ability to multi-task Evidence of accuracy and paying attention to detail in tasks Punctuality, reliability and honesty Ability to use own initiative and confident to do so in the workplace

Desirable

Understanding and evidence of adhering to information governance and data protection policies

Job Specific Requirements

Essential

Work flexibly and adapt to suit service need including some evenings and weekends where required

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