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Apprentice Technical Support Engineer

4 months ago

Felixstowe, United Kingdom Suffolk GP Federation CIC Full time

Job summary

We are looking for an apprentice to join our IM&T team on a fixed term apprenticeship contract for 18 months.

What is the role?

Youll work closely with the IM&T Helpdesk / Support team to learn and expand your technical knowledge. You will be responsible for supporting with the day-to-day queries from the services across the Federation, which will come via phone calls or emails. Youll work alongside a skilled team, developing your own skillset whilst also undertaking an Information Communication Technician Course.

Youll work in the IM&T team, supporting all of the services Suffolk GP Federation run. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Main duties of the job

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

Youll need to hold GCSES or equivalent qualifications in Maths and English, and be willing to engage and undertake further learning as a part of your apprenticeship qualification. Youll need to have a basic knowledge of IT and systems with a passion to developing this. Youll need to be happy to participate in the on-call rota as a part of your role, once you are comfortable and competent to do so.

Contract type:

This is a fixed term contract for the duration of the apprenticeship qualification, which is typically 18 months but can be less. Upon successful completion of the apprenticeship, there is potential for further job opportunities within the team. This role will involve working full time across Monday Friday, and future participation in the on-call rota will also be implemented once comfortable.

About us

What we can offer you:

A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance. Innovative teams who strive in forward thinking, with a voice that is heard. A visible and supportive management team, with operational support that get it Excellent IT teams & support giving us first class equipment and no wait responses A commitment to personal development, training, and leadership opportunities, with service-managed training budgets Cycle to work scheme Death in service cover Competitive salaries with annual benchmarking 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service Blue light card employer Access to the discount service with thousands of discounts online and on the high street. Job description

Job responsibilities

To take helpdesk calls, logging and tracking calls ensuring that all issues are managed and resolved. To understand and learn computer repair techniques with hardware and software issues in a workbench and safe test environment. To work alongside the IM&T helpdesk / support team to respond to 1st line remote helpdesk requests in a timely manner escalating to the Technical Manager or IT Leads where appropriate. To assist with the installation of hardware and software, ensuring a seamless integration and functionality with minimal disruption to services. To attend site visits with other members of the team to support with learning and understanding of the organisation. To participate in the on-call rota as and when required. Once deemed suitably experienced, the post holder will also be included on the on-call rota to provide support to the Federations Out of Hours service that runs across Suffolk in evenings, and weekends. To undertake any other ad hoc duties as requested by the IT Leads, Technical Manager or IM&T Manager  Person Specification

Qualifications / Training

Essential

GCSEs or equivalent education qualifications in Maths and English. Willingness to undertake further training as required and agreed.

Desirable

Microsoft related qualifications

Knowledge and Experience

Essential

Basic knowledge of IT and systems with a passion to develop this. Experience of using Microsoft office applications, such as Word and Excel and Outlook.

Desirable

Previous work experience or experience working within an IT function / team. Proven experience working in a similar MSP/IT solution company Knowledge of Microsoft Office 365, and Microsoft Operating Systems both desktop and server.

Skills and abilities

Essential

Clear written and verbal communication skills. Able to adapt to a changing workload and priorities. Eager to learn and develop knowledge. Able to work in line with guidelines and policies. Able to travel across Suffolk / Essex to visit the different services that are delivered by the Federation. Able to deliver remote support via phone, or email communication.