Receptionist / Care Navigator

4 weeks ago


South Benfleet, United Kingdom Primary Care Careers Full time

Job summary

Rushbottom Lane Surgery has an opportunity for a receptionist/care navigator to join our team on a part-time basis for 25 hours per week to help make a positive impact on our local community.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About us

Rushbottom Lane Surgery is made up of two GP Practices, Dr Khan & Partners and St Georges Medical Practice. Dr Khan & Partners and St Georges Medical Practice are both training practices based in Benfleet in Essex. We are active members of Benfleet PCN with Dr R Khan being the PCN CD. We are friendly team, with 12 GP partners across the two practices. We offer the NHS pension scheme.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Qualifications

Essential

GCSE grade 4 or above in English and Maths

Experience

Essential

Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills;

Desirable

Previous medical or healthcare receptionist experience is desirable.
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