Care Co-Ordinator

3 weeks ago

South West, United Kingdom Enigma Clinical Solutions Full time
The Care Coordinator is instrumental in overseeing the seamless provision of care services for our clients/patients by implementing efficient rota management alongside facilitating comprehensive care coordination. This role requires adept organizational skills, excellent communication abilities, and a compassionate approach to supporting individuals in need. The Care Coordinator collaborates closely with healthcare professionals, social workers, and other stakeholders to ensure optimal care delivery while advocating for the well-being and needs of the individuals under their care.
Key Responsibilities:
Assessment and Care Planning:
- Conduct thorough assessments of clients' needs, preferences, and goals.
- Collaborate with interdisciplinary teams to develop individualized care plans.
- Ensure care plans are regularly reviewed and updated to reflect changing needs and circumstances.
Coordination of Services:
- Liaise with healthcare providers, social services agencies, and community resources to coordinate care services effectively.
- Arrange appointments, referrals, and transportation for clients as needed.
- Monitor and track service utilization to ensure timely delivery of care.
Client Advocacy:
- Serve as an advocate for clients, ensuring their rights and preferences are respected.
- Address concerns and resolve conflicts to ensure the highest quality of care.
- Empower clients to actively participate in decision-making regarding their care.
Communication and Collaboration:
- Maintain regular communication with clients, family members, and caregivers to provide updates on care plans and progress.
- Collaborate effectively with internal and external stakeholders to promote continuity of care.
- Participate in team meetings, case conferences, and other forums to discuss client needs and coordinate care efforts.
Rota Management:
- Develop and implement rota schedules for care staff, ensuring adequate coverage based on client needs and staff availability.
- Monitor rota compliance and make adjustments as necessary to optimize staffing levels and meet client demands.
- Address staffing issues, such as absences or scheduling conflicts, in a timely manner to prevent disruptions in care delivery.
Documentation and Reporting:
- Maintain accurate and up-to-date documentation of client assessments, care plans, and service records.
- Generate reports and statistical data to track outcomes and evaluate the effectiveness of care interventions.
- Ensure compliance with regulatory requirements and organizational policies.
Education and Support:
- Provide education and support to clients and their families on accessing resources, managing health conditions, and navigating the healthcare system.
- Offer emotional support and counseling to clients during times of transition or crisis.
Qualifications and Skills:
- Qualification in social work, nursing, psychology, or related field.
- Proven experience in care coordination, case management, or a related healthcare role.
- Strong knowledge of healthcare systems, community resources, and social services.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work collaboratively in a team environment and independently with minimal supervision.
- Empathy, compassion, and a client-centered approach to care delivery.
- Proficiency in computer applications and electronic health records systems.
- Certification in care coordination or case management (desirable).
Working Conditions:
- This position may require occasional travel to client homes, healthcare facilities, or community sites as far as Torquay/ Devon/ Cornwall.
- Flexible work hours may be necessary to accommodate client needs and participate in meetings/events outside regular business hours.
Please note- A clean full UK licence is essential for this role with the appropriate insurance cover for the role requirements.
Benefits:
Pension scheme
28 days holiday + bank holidays
Parking on site at the office in Worle (Weston Super Mare)
Competitive salary
Application Process:
- Interested candidates should submit a resume and cover letter detailing their qualifications and experience related.
- Interviews will be scheduled for selected candidates based on initial application review

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