Customer Services Assistant

6 months ago

Hounslow, United Kingdom Wilson James Full time

Main Duties:

Assist special assistance passengers through the terminal to and from the aircraft and assist with the transfer into their seat or wheelchair through safe manual handling techniques.  Being professional, polite and courteous at all times. Perform Customer Service Agent (CSA) duties as directed by Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/ caddy as depicted by their categorisation.  Providing assistance with the PRS baggage. Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure. Ensuring that wheelchairs and buggies are always clean and tidy. Ensure that Centralised Control is updated on progress by use of IT handsets. Ensure that all necessary paperwork is completed legibly and submitted in a timely manner. Any additional reasonable duties, as assigned by operational management.

Essential Criteria:

Must be able to lift passengers in accordance with manual handling guidelines Must be able to push passengers in wheelchairs, in accordance with manual handling guidelines and full training Must be able to assist passengers with their bags, lifting as required and in accordance with manual handling guidelines 5-year checkable history. 

What we can offer you:

£12.08 per hour Full time hours – 5on 3off shift pattern (shifts will cover early, mid, and late shifts between the operational window of 0430 and 2330) Annual leave of 5.6 weeks per year  Life assurance scheme  Company sick pay Pension Scheme Access to an Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme  Employee Assistance Programme that provides a health and wellbeing support service As an employer of choice, we focus on wellbeing, training, and career progression Employee Referral Scheme

  • Customer Service Assistant

    5 months ago

    Hounslow, United Kingdom HeathrowAcademy Full time

    World Duty Free are seeking enthusiastic, energetic and passionate Customer Service Assistant to join its team at Heathrow. As a Customer Service Assistant you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within World Duty Free Airport stores. Working within a...

  • Customer Services Assistant

    5 months ago

    Hounslow, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Customer Services Assistant

    5 months ago

    Hounslow, United Kingdom Wilson James Full time

    Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - **We are currently looking for Customer Service Agents to join us at Heathrow Airport.** Working as...

  • Customer Service Assistant

    5 months ago

    Hounslow, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hounslow, TW6 3PF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    5 months ago

    Hounslow, United Kingdom Apcoa Full time

    **The Role**: **Customer Service Assistant - Heathrow Airport - £13.00 per hour - Temporary for 4 months with the possibility of permanent opportunities after this initial period.** Shifts are 4 on, 4 off 7:30am to 6:30pm. **Driving License required** Do you pride yourself on outstanding customer service? Would you describe yourself as an experienced...

  • Customer Service Assistant

    5 months ago

    Hounslow, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!!** **NO EXPERIENCE REQUIRED!** Embrace a FULL TIME/PART TIME role as a Customer Service Representative/Sales Assistant in Greater London. Are you a proactive individual with a passion for sales and relationship-building? Enjoy a flexible and social work environment with us! **About The Core Group**: Join our expanding team focused on...

  • Customer Service Assistant

    5 months ago

    Hounslow, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!!** **NO EXPERIENCE REQUIRED!** Embrace a **FULL TIME** role as a Customer Service Representative/Sales Assistant in Greater London. Are you a proactive individual with a passion for sales and relationship-building? Enjoy a flexible and social work environment with us! **About The Core Group**: Join our expanding team focused on...

  • Customer Service Assistant

    5 months ago

    Hounslow, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Eurest on a full time basis, contracted to 37.5 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Administration Assistant

    4 weeks ago

    Hounslow, Greater London, United Kingdom AWD online Full time

    We are seeking an experienced Customer Service Administration Assistant to join our team at AWD online. As a key member of our customer service operations, you will play a vital role in providing exceptional service to our clients.Key Responsibilities:Handle inbound inquiries via phone, email, and chat, providing timely and accurate information to customers...

  • Customer Services Agent

    7 months ago

    Hounslow, United Kingdom Careers Site Full time

    Wilson James are currently seeking Customer Services Agents to join them at Heathrow Airport. Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with hidden disabilities or those requiring assistance due to mobility restrictions. You will...

  • Customer Service Administrator

    1 month ago

    Hounslow, Greater London, United Kingdom AWD online Full time

    Job Title: Administrator / Customer Service Administration AssistantWe are seeking a highly skilled and experienced Administrator / Customer Service Administration Assistant to join our team at AWD online. As a key member of our customer service operations, you will play a vital role in providing exceptional service to our clients and ensuring smooth...

  • Customer Service Specialist

    2 months ago

    Hounslow, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Hounslow, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer service and...

  • Customer Service Specialist

    2 months ago

    Hounslow, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Hounslow, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer service and...

  • Customer Service Liaison

    1 week ago

    Hounslow, Greater London, United Kingdom Brook Street Full time

    Meet and Greet Customer Service RoleBrook Street is partnering with the Home Office to find a skilled individual to join their Meet and Greet customer services team. The ideal candidate will have a welcoming and professional demeanor, with excellent communication skills to guide and assist customers during their visit to one of our locations.Key...

  • Customer Service Representative

    4 weeks ago

    Hounslow, Greater London, United Kingdom WHSmith Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at WHSmith. As a Sales Assistant, you will be responsible for providing exceptional customer service and working independently or as part of a team to deliver our store standards.Key ResponsibilitiesDeliver an exceptional customer experience by providing...

  • Customer Service Representative

    3 weeks ago

    Hounslow, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Hounslow, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...

  • Customer Service Representative

    4 weeks ago

    Hounslow, Greater London, United Kingdom Wilson James Full time

    Main Responsibilities:As a Customer Services Assistant with Wilson James, you will be responsible for providing exceptional support to special assistance passengers throughout their journey. This includes assisting with manual handling, ensuring safe and efficient transfers, and providing a high level of customer service at all times.Key Duties:Assist...

  • Customer Service Representative

    3 weeks ago

    Hounslow, Greater London, United Kingdom WHSmith Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at WHSmith. As a Sales Assistant, you will be responsible for delivering exceptional customer service and working independently or as part of a team to achieve our store standards.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    1 month ago

    Hounslow, Greater London, United Kingdom Sodexo Prestige Venues & Events Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sodexo Prestige Venues & Events. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our clients and guests.Key ResponsibilitiesProvide polite, professional, and friendly service to...

  • Customer Service Representative

    1 month ago

    Hounslow, Greater London, United Kingdom Sodexo Prestige Venues & Events Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sodexo Prestige Venues & Events. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our clients and guests.Key ResponsibilitiesProvide polite, professional, and friendly service to...