Customer Service Assistant

7 months ago

Hounslow, United Kingdom Apcoa Full time

**The Role**:
**Customer Service Assistant - Heathrow Airport - £13.00 per hour - Temporary for 4 months with the possibility of permanent opportunities after this initial period.**

Shifts are 4 on, 4 off 7:30am to 6:30pm.

**Driving License required**

Do you pride yourself on outstanding customer service?

Would you describe yourself as an experienced and capable driver?

Are you looking for well-paid, short-term work with flexible shifts?

If you are, we have an outstanding opportunity for you to join a growing, ambitious, and high-performing group E-Gap / APCOA is recruiting for Customer Service Assistants to kick-start the implementation of electric vehicle charging at Heathrow Airport You will gain high-level exposure and involvement in the company’s operational activities and provide customers with operational excellence and our innovative service

If you have excellent customer service skills and a passion for driving, we will provide you with full training to participate in an exciting time for the company.

Please note that all vans used are left hand drive; all applicants must be able to drive these vehicles.

**What you’ll do**
- Be responsible for the daily management of incoming work order
- Deliver a Work Order to different addresses and through different routes
- Prepare, inspect and operate the E-GAP Charging Van
- Ensure daily maintenance.
- Provide directly Autonomous Maintenance, in accordance with Technology Dept, by continuously monitoring their equipment (E-GAP system and Van) and performing minor maintenance tasks.
- Cooperates with E-GAP Customer Service in order to resolve potential clients’ complaints
- Provide firsthand technical support during recharging operations
- Reach and maintain operational KPIs while driving our charging system and optimizing charging performance.
- Be informed, get involved, and make things happen. Ensure quality and service excellence

**What you’ll bring**
We are looking for someone who will deliver excellent services to the customer and is passionate about enabling electric transition. To be successful in your role, you'll have the following:

- Valid, clean driving license
- Experience working with operational/logistics teams in a fast-paced environment
- A keen and energetic attitude towards improving our operations while driving results.
- Customer-oriented mindset and prioritise the interest of customers
- Good computer knowledge and literacy
- Strong interpersonal and communication skills in English.

E-GAP working with APCOA is the first urban, mobile, and on-demand charging operator, for electric vehicles (EV). At E-GAP we are making mobile EV charging fast, convenient, green, available for everyone, everywhere. We ultimately aim to accelerate the adoption of electric vehicles on a global scale, creating a cleaner, healthier, safer, and more sustainable world.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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