Assistant Outlet Manager

6 months ago

Saint Andrews, United Kingdom Kohler Co. Full time

About Us

The Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our Employee Assistant Programme and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay at a discounted rate, where available

A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability

About the Role

An exciting opportunity has arisen in our award-winning Food and Beverage Team, as we are currently recruiting an Assistant Bar Manager. With stunning views across West Sands Beach, our Road Hole Bar hosts 300 whiskies from distilleries across Scotland and an excellent selection of cocktails, champagnes and wines. Supporting our Bar Manager, this role is responsible for providing an exceptional dining and beverage experience to our guests.

Duties and Responsibilities

Maintaining standards and operating procedures
Ensuring all service and bar processes are followed, taking every effort to control costs
Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests
Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty
Forecasting for staffing requirements, ensuring staff volumes are adequate
Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives
Drive the success of our Food and Beverage Team through identifying continuous improvement areas

About You

You will be an enthusiastic and motivated individual who prides themselves on delivering exceptional customer service. Having a track record of supporting and motivating a team is essential along with having a great front of house presence.

Ideally, you will have relevant working experience within a four or five star property and be a Personal License Holder, or be willing to gain this within your first three months of employment. Strong knowledge of Whiskies is preferred for this position.

Salary

This a permanent position working 40 hours per week, over a flexible shift pattern and will include an element of weekend working. A competitive salary of £32, is offered along with TRONC and a vast range of associate benefits

Job Type: Full-time

Pay: £32, per year

Benefits:

Free on-site parking Lunch meal provided on-site Free fitness and leisure access Generous discounts in our food and beverage outlets Generous discounts in our award-winning spa Free Golf at our Dukes golf course 24/7 employee assistance line - All our associates are eligible to access the Hospitality Action’s Employee Assistance Programme (EAP) which is an assistance line supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare. Like the industry it serves, the assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages. The benefits available include access to debt advice and legal guidance Bespoke wellbeing programme with regular external facilitators Subsidised taxi service at certain times

*All benefits subject to availability

Schedule:

Day shift Monday to Friday Weekend availability

Ability to commute/relocate:

St. Andrews: reliably commute or plan to relocate before starting work (required)

Experience:

Supervising experience: 1 year (preferred) Restaurant management: 1 year (preferred) Bar management: 1 year (required) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (required)

Work Location: In person

The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics. To request a copy of the full job description, please contact:

Job Types: Full-time, Permanent

Pay: £32, per year

Benefits:

Canteen Company pension Discounted or free food Employee discount Free parking On-site gym On-site parking Sick pay

Schedule:

Monday to Friday Weekend availability

Supplemental pay types:

Tips

Experience:

Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Management: 1 year (preferred) Supervising experience: 2 years (preferred) Customer service: 3 years (preferred)

Work Location: In person

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