GP Practice Receptionist Team Member

3 months ago

Penrith, United Kingdom The Lakes Medical Practice Full time

Job summary

GP Practice Call Handler/Receptionist

Due to internal promotion we have a vacancy for full time call handler/ Receptionist this role also includes some additional administration work.

Rota Pattern:

Hours will be on a rota and will be Monday to Friday between with occasional Saturday working on a rota.

Post holders must be flexible to change days/hours if required.

As a Call Handler/Receptionist you are the first port of call for all incoming communication within an active and busy GP practice. You will be responsible for liaising with the practice team, patients, hospitals, care homes and third party organisations.

Within this role you will need to have excellent communication skills and maintain a professional manner at all times. You will be responsible for maintaining patient bookings and amending if necessary, complying with patient confidentiality and GDPR. Be able to undertake multiple tasks while working to time constraints. There will also be a requirement to cover the reception desk on an ad hoc basis.

Main duties of the job

To answer phones to incoming calls in a timely,polite, and patient focused manner

To take telephone calls from patients and accuratelymake/cancel appointments and record all essential information on EMIS.

On receipt of patient call, search computerisedpatient records, checking patient details and patient confidentiality.

Identify callers requiring an immediate emergencyresponse and escalate the calls to clinical team as per protocol.

To direct patients over the phone to the appropriateprofessionals or services through signposting or direct to the care navigator

Deal with patients enquiries in relation toresults, and book appointments when required

Cover the reception front desk as required

Maintaining confidentiality at all times withparticular reference to patient confidentiality and Data Protection Act

Advise the Team Leader of any problems and takeappropriate action as directed

About us

We are a 2 partner GP practice based in Penrith, serving over 11'300 patients, rated CQC Outstanding and we are also a training practice.

This role is based within our Practice Support Team (PST) consisting of: Care Navigators, Record Administrators, GP Assistant, Clinical Administration/Medical Secretary and a Meds team.

Job description

Job responsibilities

Experience not necessary but would be advantageous, Full training will be given.

To answer phones to incoming calls in a timely,polite, and patient focused manner

To take telephone calls from patients and accuratelymake/cancel appointments and record all essential information on EMIS.

On receipt of patient call, search computerisedpatient records, checking patient details and patient confidentiality.

Identify callers requiring an immediate emergencyresponse and escalate the calls to clinical team as per protocol.

To direct patients over the phone to the appropriateprofessionals or services through signposting or direct to the care navigator

Deal with patients enquiries in relation toresults, and book appointments when required

Maintaining confidentiality at all times withparticular reference to patient confidentiality and Data Protection Act

Advise the Team Leader of any problems and takeappropriate action as directed

Contribute to the continuous improvement of serviceprovision communicating service user feedback to the Team Leaders whereappropriate

To ensure that at the end of shift working areas areleft clean and tidy

To perform any other relevant duties that may bedictated by the changing needs of the service

To provide ad hoc Receptionist cover

Participate in practice meetings, in training andother activities

Processing requests for appointments, visits andtelephone consultations, and ensuring patients are directed to the appropriatehealthcare professional

Processing and distributing incoming (and outgoing)mail. Taking mail to the post office.

Taking messages and passing on information

Provide and receive routine information, to informwork colleagues, patients and clients

Receive sensitive information and ensure thisinformation is relayed correctly

Exchange information with patients, relatives andstaff on a variety of departmental matters and procedures

Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate) Work collaboratively with colleagues both internal and external to the practice. Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge

Help support locality/PCN initiatives at practicelevel

Person Specification

Experience

Essential

Experienced and competent in the use of Word, Excel, PowerPoint, Outlook Microsoft Office systems

Desirable

Experience in a GP practice or other healthcare setting

Qualifications

Essential

Grade 3/4 GCSE English or equivalent

Desirable

NVQ Level 2 or equivalent in customer care or administration or reliable and proven work experience in a relevant role

  • GP Practice Receptionist Team Member

    2 weeks ago

    Penrith, Cumbria, United Kingdom The Lakes Medical Practice Full time

    Job Summary:A GP Practice Receptionist Team Member is required to join our Practice Support Team (PST) at The Lakes Medical Practice.Main Duties:To answer phones to incoming calls in a timely, polite, and patient-focused mannerTo take telephone calls from patients and accurately make/cancel appointments and record all essential information on EMISTo direct...

  • GP Practice Receptionist

    2 weeks ago

    Penrith, Cumbria, United Kingdom The Lakes Medical Practice Full time

    Job Summary: We are seeking a highly skilled and experienced GP Practice Receptionist to join our Practice Support Team at The Lakes Medical Practice. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals. Main Responsibilities:Answer incoming calls and direct...

  • GP Practice Call Handler/Receptionist

    4 weeks ago

    Penrith, Cumbria, United Kingdom The Lakes Medical Practice Full time

    Job SummaryWe are seeking a skilled and compassionate Receptionist to join our team at The Lakes Medical Practice. As a key member of our Practice Support Team, you will be responsible for providing exceptional patient care and administrative support to our busy GP practice.Main ResponsibilitiesAnswering incoming calls in a timely and polite manner, taking...

  • Gp Practice Call Handler/receptionist Full or Part

    6 months ago

    Penrith, United Kingdom The Lakes Medical Practice Full time

    To answer phones to incoming calls in a timely, polite, and patient focused manner To take telephone calls from patients and accurately make/cancel appointments and record all essential information on EMIS. On receipt of patient call, search computerised patient records, checking patient details and patient confidentiality. Identify callers requiring an...

  • Receptionist

    6 months ago

    Penrith, United Kingdom Skirsgill Dental Practice Full time

    **Receptionist at a mixed NHS and Private Dental Practice - Skirsgill Dental Practice** **Days required** - Wednesday & Friday **Hours** - Wednesday: 8:45am til 5:15pm & Friday: 8:45am til 4:15pm **Requirements** - Previous experience as a Receptionist required: Minimum 1 year **Job Type**: Part-time **Salary**: £11.60 per hour Expected hours: 15 per...

  • Receptionist

    5 months ago

    Penrith, United Kingdom Stricklandgate Dental Practice Full time

    '''Job Overview''' Our busy Dental Practice in Penrith is looking to appoint a Receptionist to help with the day to day running of the business. Experience of being a Receptionist is _essential._ Responsibilities will include: - Dealing with invoices, post and referrals. - Monitoring and submitting information for our NHS Contract - Marketing and Social...

  • Receptionist Administrator

    6 days ago

    Penrith, United Kingdom Shap Medical Practice Full time

    Job summary hour part time Receptionist Administrator required. We are looking for a caring, customerservice-oriented, and friendly individual to join our small practice team. Thesuccessful applicant will have excellent IT skills, be able to work calmlyunder pressure, and possess a good telephone manner. Confidentiality andpatient care are...

  • Gp Assistant

    5 months ago

    Penrith, United Kingdom The Lakes Medical Practice Full time

    **Main duties/Key tasks**: Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Dealing with all routine clinical post directly e.g. DNA letters, 2WW etc. Arranging appointments, referrals,...

  • Receptionist Administrator

    7 months ago

    Penrith, United Kingdom Shap Medical Practice Full time

    The following are the core responsibilities of the receptionist administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer...

  • Gp Receptionist

    5 months ago

    Penrith, United Kingdom Cumbria Health Full time

    Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Glenridding Health Centre, providing 5* service to both our valued patients and employees. Based from Glenridding Health...

  • Medical Receptionist

    6 months ago

    Penrith, United Kingdom Shap Medical Practice Full time

    Job Overview: Join our warm and welcoming team at Shap Medical Practice as we seek a Receptionist Administrator to join our friendly team. The position is a 12 month temporary contract to cover for Maternity Leave Hours of work will be up to 37.5 hours per week spread between 8am and 6.30pm, Monday and Friday. Flexibility to cover staff leave will be...

  • Primary Care GP

    4 weeks ago

    Penrith, Cumbria, United Kingdom The Lakes Medical Practice Full time

    Main Duties:The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.Key Responsibilities:Make professional, autonomous decisions in relation to presenting problems.Assess the health care needs of patients with undifferentiated...

  • (Admin) Gp Assistant

    5 months ago

    Penrith, United Kingdom Birbeck Medical Group Full time

    Do you want to join a team delivering excellent healthcare across the Eden Valley? We are looking to recruit a GP assistant to work 37.5 hours per week over 4/5 days. The GP Assistant role is for an enthusiastic, positive, self-motivated individual who can work both independently and as part of a team providing administrative support to the doctors and...

  • Receptionist

    5 months ago

    Penrith, United Kingdom Whitbarrow Full time

    **Role**: Receptionist **Salary**: £12 per hour (depending on experience and to be discussed at interview) **Hours**:0-40 hours (Part & Full Time available) Our Team are looking for a Receptionist who can provide a quality customer focused care for our guests during their stay with us. We need individuals who are confident, friendly, and have the ability...

  • Receptionist

    6 months ago

    Penrith, United Kingdom Whitbarrow Full time

    **Role**: Receptionist **Salary**: £12 per hour (depending on experience and to be discussed at interview) **Hours**:40 hours (Full Time) **_ *UNDER NEW MANAGEMENT*_** Our Team are looking for a Receptionist who can provide a quality customer focused care for our guests during their stay with us. We need individuals who are confident, friendly, and have...

  • Receptionist

    5 months ago

    Penrith, United Kingdom Seasons Holidays Full time

    **Role**: Receptionist **Salary**: £12 per hour (depending on experience and to be discussed at interview) **Hours**:0-40 hours (Part & Full Time available) - **UNDER NEW MANAGEMENT**_ Our Team are looking for a Receptionist who can provide a quality customer focused care for our guests during their stay with us. We need individuals who are confident,...

  • Receptionist

    5 months ago

    Penrith, United Kingdom MHA Full time

    **Job reference** REQ021861 **Receptionist based at Woodlands HWC, Penrith**: **Job description** **Receptionist based at Woodlands HWC, Penrith** **Available Hours**: **Part time - 30 hours per week available.** - Would you like to make a positive contribution to benefit older people? - Reporting to the Manager you will provide an efficient office...

  • Receptionist (No Live-in)

    6 months ago

    Penrith, United Kingdom Macdonald Leeming House Hotel Full time

    Our Receptionists are hardworking individuals who can work on their own initiative and are key players in our Reception teams. This role is ideal for those in similar roles within a similar 4 or 5 star hotel environment, looking to take the next step towards becoming a Reception Manager. These stars of the future must be able to demonstrate a willingness to...

  • Greggs Team Member

    5 months ago

    Penrith, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Penrith, CA11 0DT **Hours**:Part-Time / Permanent **Hourly Rate**:£11.44 **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs bakery team! As a team member, you will have a range of duties from engaging with...

  • Greggs Team Member

    6 months ago

    Penrith, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Penrith, CA11 0DT **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs bakery team! As a team member, you will have a range...