Technical Services Analyst

1 month ago

Luton, United Kingdom Civica UK Ltd Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Requirements

Technical Services Analyst
Location: Home Based / Luton - on site 2 days a week in Luton
Skills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365

We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an excellent opportunity for an IT Infrastructure professional seeking a role with a mix of project and BAU support work on the latest infrastructure technologies.

Essential Competencies:

Non technical:

  • Demonstrable experience working in IT service delivery
  • Exceptional Customer Service skills
  • Incident and Service Request Management
  • Problem Management
  • Ability to manage a high volume of tasks
  • Understanding of ITIL
  • Understanding of IT Security
  • Excellent attention to detail
  • Methodical and logical approach to problem solving.

Technical

  • Windows Server Support and Admin
  • Windows 10/11 Support and Admin
  • Active Directory Admin
  • Filesystems and Permission Management
  • Microsoft Application Support and Admin
  • Email Applications Support and Admin
  • Remote working Support and Admin

Some of the technologies you will work with:

  • Email Technologies:

o   Exchange, Egress, MailMarshal, Enterprise Vault

  • Microsoft 365 Applications:

o   Exchange Online, Teams, SharePoint, Yammer

  • Remote Desktop Services:
  • Microsoft System Centre / EndPoint Manager

o   Operations Manager, Configuration Manager, Intune

  • Multi-Factor Authentication:

o   Safenet / Microsoft Authenticator

  • Backup Technologies (Cohesity)
  • Monitoring Tool (Nagios / PRTG)
  • VMware
  • Group Policy
  • HP Infrastructure
  • SQL Server
  • Web Filtering and Proxies (Censornet)
  • Linux (Red Hat)
  • Anti-Malware Tools:

o   Windows Defender / CheckPoint EndPoint Protection

  • Printing Infrastructure (PaperCut / Xerox)

Benefits

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

 

Benefits

  • Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
  • Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
  • Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
  • Tenure Milestone Recognition: We value and recognise the years of service of our people.
  • Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

 

Civica Accolades:

  • ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
  • Great Place to Work: We are dedicated to creating an outstanding employee experience.
  • Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
  • Australian Business Awards – Employer of choice
  • Top rated employer – Glassdoor: Our average length of service is 9 years.
  • Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

  • Technical Services Analyst

    3 days ago

    Luton, United Kingdom Centrality Full time

    Location: Office-based - Centrality Ltd (Arran Park, Chapel Road, Meppershall, Beds, SG17 5NQ)Hours: 40 hours per week - most of the work will be carried out during the normal working week, however there will be times that out of hours work is requiredContract: Permanent/ Full timeSalary: £35,000 per annum The Technical Services Analyst will be responsible...

  • Technical Services Analyst

    2 days ago

    Luton, United Kingdom Centrality Full time

    Location: Office-based - Centrality Ltd (Arran Park, Chapel Road, Meppershall, Beds, SG17 5NQ)While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Hours: 40 hours per week - most of the work will be carried out during the normal working week, however there...

  • Technical Services Analyst

    1 month ago

    Luton, Luton, United Kingdom Data Careers Ltd Full time

    Role: Technical Services Analyst (2nd line Infrastructure)Location: Luton (with option to work 3 days from home after probation)Salary: 38, ,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This...

  • Technical Services Analyst

    2 weeks ago

    Luton, Luton, United Kingdom Data Careers Ltd Full time

    Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38, ,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: ...

  • Technical Services Analyst

    4 days ago

    Luton, United Kingdom Centrality Full time

    Location: Office-based - Centrality Ltd (Arran Park, Chapel Road, Meppershall, Beds, SG17 5NQ)Hours: 40 hours per week - most of the work will be carried out during the normal working week, however there will be times that out of hours work is requiredContract: Permanent/ Full timeSalary: £35,000 per annum The Technical Services Analyst will be responsible...

  • Technical Services Analyst

    2 weeks ago

    Luton, Luton, United Kingdom Civica Full time

    Technical Services AnalystIf you believe you are a strong fit for this opportunity, kindly read through the full description before applying.Location: Home Based / Luton - on site 2 days a week in LutonSkills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365We are in search of a Technical Services Analyst to join Civica's Infrastructure Team...

  • Technical Services Analyst

    2 weeks ago

    Luton, Luton, United Kingdom Civica UK Ltd Full time

    We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere...

  • Technical Services Analyst

    2 weeks ago

    Luton, Luton, United Kingdom Civica Full time

    Technical Services AnalystnLocation: Home Based / Luton - on site 2 days a week in LutonnSkills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an excellent opportunity for an IT Infrastructure professional seeking...

  • IT Field Support Analyst

    1 month ago

    Luton, United Kingdom Shared Services Full time

    Job Description: This is great opportunity for an IT Field Support Analyst to join our IT team in our Luton office to ensure the smooth running of the Business IT requirements. As an IT Field Support Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio of work. Providing onsite support for the Luton office and local...

  • Service Desk Analyst

    2 weeks ago

    Luton, Luton, United Kingdom Data Careers Full time

    Role: Service Desk AnalystLocation: Luton (potential for hybrid working post probation)Salary: £26 - 28K + comprehensive range of Employee BenefitsKey Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, troubleshooting technical issues, escalationReasons to Consider: This position offers the opportunity to join a dynamic,...

  • Commercial Analyst

    2 weeks ago

    Luton, United Kingdom Churchill Services Full time

    £30,000 to £50,000 per annumThe role of Commercial Analyst is a brand-new role to support our National Accounts Team. Churchill Services are a fast paced and expanding Facilities business and the Commercial Analyst will play a vital role in spotting opportunities and solutions as well as client requests around additional costs which will require tailored...

  • Data & Systems Analyst

    4 weeks ago

    Luton, United Kingdom Abacus Consulting Full time

    **Data & Systems Analyst, Luton - £28,000-£35,000 with Hybrid working available** We are partnering with a well-established and reputable Promotional Materials agency who work with multinational clients in the UK, across Europe and globally. They are looking to appoint and Systems and Data Analyst to join the busy Head office in Luton. **The purpose of...

  • Support Analyst, Service Desk, 1st line, COR5802

    2 weeks ago

    Luton, United Kingdom Corriculo Ltd Full time

    Support Analyst, Service Desk, 1st line, COR5802An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.The RoleIn a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and...

  • Support Analyst, Service Desk, 1st line, COR5802

    1 week ago

    Luton, United Kingdom Corriculo Ltd Full time

    Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary...

  • Support Analyst, Service Desk, 1st line, COR5802

    3 weeks ago

    Luton, United Kingdom Corriculo Ltd Full time

    Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training...

  • Technical Services Analyst

    1 month ago

    Luton, United Kingdom Civica Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion...

  • Support Analyst, 1st Line Support, Service Desk Analyst,

    1 week ago

    Luton, Bedfordshire, United Kingdom Corriculo Ltd Full time

    Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and...

  • Application Support Analyst

    2 weeks ago

    Luton, Luton, United Kingdom Data Careers Ltd Full time

    Job Title: Application Support Analyst (Payments software)Location: Luton, (2 days in Luton and 3 days working from home after probation)Salary: £30, ,000 + a comprehensive range of Employee BenefitsKey Skills:- Application support experience- Great customer service- SLA's management, etcAbout the Role and Company: This position is for an Application...

  • Commissioning/Service Engineer

    2 weeks ago

    Luton, United Kingdom Rise Technical Recruitment Full time

    Electro-Mechanical Field Service Engineer £26,000 - £ Paid Door to Door + Overtime + Car (Personal Use) + Full Product Training + Career Progression + Pension Are you an Electro-Mechanical Field Service Engineer Looking to join a rapidly growing company who provide industry leading training and the opportunity to progress your career? This is a fantastic...

  • Service Technician

    2 weeks ago

    Luton, Luton, United Kingdom Rise Technical Recruitment Full time

    Service Technician Multiskilled Training £38,000 to £42,000 + Profit share + Company Vehicle + Specialist training Home based / Luton, South East (Could be based: Watford, Bedford, Slough, Aylesbury, Milton Keynes, Northampton)Are you a Service Technician / Engineer, looking to join an industry specialist, where you will enjoy a highly varied field based...