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Service Desk Analyst
2 weeks ago
Role: Service Desk Analyst
Location: Luton (potential for hybrid working post probation)
Salary: £26 - 28K + comprehensive range of Employee Benefits
Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, troubleshooting technical issues, escalation
Reasons to Consider: This position offers the opportunity to join a dynamic, supportive team that delivers top-notch Service Desk / Desktop support to a large user base.
Responsibilities:
- Address 1st and 2nd line tickets, diagnose and resolve issues related to MS Office, various devices, applications, and communication equipment.
- Escalate complex problems when necessary.
- Provide exceptional customer service to all service users.
- Contribute innovative ideas for the advancement of the new service desk tool.
The ideal candidate should have:
Essential:
- 2+ years' experience in service desk support, handling diverse ICT issues.
- Outstanding customer service abilities, showcasing genuine care and empathy towards users facing challenges, including those with limited technical knowledge.
- Excellent written and verbal communication skills.
- Availability to work flexible shifts between Monday and Friday.
- Enthusiasm to adapt to new technologies.
- Team-oriented with a willingness to assist users and the ability to work independently.
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