Service Desk Analyst

2 weeks ago


Luton, Luton, United Kingdom Data Careers Full time

Role: Service Desk Analyst

Location: Luton (potential for hybrid working post probation)

Salary: £26 - 28K + comprehensive range of Employee Benefits

Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, troubleshooting technical issues, escalation

Reasons to Consider: This position offers the opportunity to join a dynamic, supportive team that delivers top-notch Service Desk / Desktop support to a large user base.

Responsibilities:

  • Address 1st and 2nd line tickets, diagnose and resolve issues related to MS Office, various devices, applications, and communication equipment.
  • Escalate complex problems when necessary.
  • Provide exceptional customer service to all service users.
  • Contribute innovative ideas for the advancement of the new service desk tool.

The ideal candidate should have:

Essential:

  • 2+ years' experience in service desk support, handling diverse ICT issues.
  • Outstanding customer service abilities, showcasing genuine care and empathy towards users facing challenges, including those with limited technical knowledge.
  • Excellent written and verbal communication skills.
  • Availability to work flexible shifts between Monday and Friday.
  • Enthusiasm to adapt to new technologies.
  • Team-oriented with a willingness to assist users and the ability to work independently.


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