Journey Administrator

Journey Administrator

Please note: this is a 12 month fixed-term contract

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Journey Administrator will guarantee the high-quality outputs detailing current Bus Services in Wales from the TfW bus data repository for export to TfW and UK wide stakeholders, and TfW customer information services such as Traveline Cymru, Traws Cymru and any others. Responsibilities/Accountabilities insert here

· Process and review any schedule, fares, disruptions and patronage data from bus operators and Local Authorities across Wales, utilising scheduling systems to ensure changes are acted upon, and relevant stakeholders notified. 

· Proactively liaise with and assist Local Authorities and Operators to deliver high quality inputs to the central repository - and where needed act as an agent to create these inputs - using the scheduling systems provided, to allow for the export of high quality and accurate outputs to journey information services. To include: -

o Routes

o Timings

o Fares

o Line details for RTI

o Accessibility exceptions

o Stop change details for NaPTAN

o Locality changes for NPTG

o Any other required information

· Generate high quality reporting, using the provided IT systems, for distribution to the journey services. To operate the Traveline Cymru export process as required, by following the export manual process, for generation of outputs for distribution to information services. These outputs are to include: -

o TransXchange files for distribution in the required format

o OmniWEB database for timetable API

o PDF library

o Fares GTFS

Who we’re looking for

· Experience of using Office 365, Microsoft Excel, SharePoint, and Teams.

· The ability to learn new software and systems quickly.

· The ability to analyse large sets of information, and to spot errors and inconsistencies, and perform quality checks.

· The ability to follow a complex process consistently and methodically.

· The ability to interpret and effectively communicate bus information to colleagues, stakeholders, and information providers.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.