Tlo Administrator

**New Career Opportunity**

Do you want to be part of an exciting new team and support the delivery of essential services to our tenants?

Trivallis are recruiting a brand-new Tenant Liaison Team, who will be key points of contact that link our tenants to internal teams and take a proactive and supportive approach for all aspects of access and tenant liaison, enhancing existing processes and improving compliance.

We’re looking for an administrator to support the team to support to tenants to help them engage with the business.

**About Us**

We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our tenants, their families, and communities.

We have a vision of ‘prosperous people and places’ and we as an organisation understand the importance of looking after our employees. Our workforce is dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

**About you**
- A good standard of education or relevant experience
- Good standard of verbal and written communication which is concise, clear and easily understandable
- Experience in a customer service role with an ability to deliver excellent service and administration

**What you’ll do**

**What you’ll be responsible for **
- Use business systems in an appropriate way to record accurate information relating to enquiries, transactions, processes, and services in accordance with established procedures and policies.
- Ensure customer satisfaction in terms of response and professionalism and compliance with procedures and seek continuous improvement through quality and performance discussions with senior colleagues.
- Working with the wider business and maintaining a good understanding of landlord compliance; damp, mould and condensation; and planned maintenance programmes.
- Support and facilitate mobile working by Tenant Liaison Officers and the wider team.
- Contribute to improving processes and services.

**Benefits...**

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme.
- Healthshield cash back plan for you and your family.
- Flexible working.
- Learning and development programme where we invest in your personal development.
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.

**How to apply...**
- Trivallis Website

If you are shortlisted, you will be sent an ability test which you will have until midday to complete on Friday 9th June.

Interviews will be held on the 12th June 2023.

If you would like to find out more about this role, please contact **Claire Overd, Support Services Manager on 03000 030888 or 07879481274.