Client Services Administrator
2 weeks ago
Description:
We are seeking a talented individual to join our Consulting Delivery team at MercerMarsh Benefits. This role will be based in Birmingham . This is a hybrid role that has a requirement of working at least three days a week in the office.
Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
We are on the look-out for Administrators to join our Protections team in Birmingham. This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company.
We will count on you to:
Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects Partner with internal/ external stakeholders to achieve the best service for client Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements Champion continuous improvement within your team/location Develop and maintain appropriate technical and market knowledge Quality check work for junior colleagues Attend client meetings as required Act as a training and technical referral for colleaguesWhat you need to have:
Previous administrative experience in a professional services environment A good understanding of Microsoft applications such as Excel, Word and Outlook Excellent written and oral communication skills Ability to work with numbers Excellent planning and organisation skills with the ability to work to deadlines Ability to work on own and as a team player, establishing good rapport with clients and colleaguesWhat makes you stand out?
Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare Insurance related experience Industry recognised qualificationsWhat’s in it for you?
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis. Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more. Why join our team:
· We help you be your best through professional development opportunities, interesting work and supportive leaders.
· We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
· Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
#hybrid
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.-
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