Client Administrator

6 months ago

Birmingham, United Kingdom Marsh McLennan Full time

**The company: Marsh**

Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than 130 countries.

**The Role: Client Administrator - Credit Specialities**

We have a fantastic opportunity for a **Client Administrator** (Client Manager) to join a successful team focused within the **Credit Specialities** market based in our Birmingham offices.

Credit Specialties, a division of Marsh Specialty, focuses on credit and political risk insurance, for clients such as banks, corporates and commodity traders. This role is within our team in Birmingham, collaborating closely with the team in London.

This role would suit someone with previous insurance experience, whether that be within a commercial insurance, general insurance or other insurance related background looking for a unique new opportunity within a niche market.

The role will also offer a Hybrid working opportunity with an expectation to only be in the office 2/3 days a week.

**What can you expect?**
- An opportunity to join an established and client focused broking team and to work on a variety of niche insurance policies
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

**What you will be rewarded with?**
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Assist with the production of documentation to support the placing of insurance contracts.
- Assist with the processing and administration of insurance contracts placed.
- Assist in the review and issuance of documentation to evidence insurance contracts placed.
- Assist in the recording and reporting of information on insurance contracts placed.
- Assist colleagues in servicing client accounts, to meet clients’ requirements and support account growth.
- Effectively plan and organise workload in order to meet business timescales.
- Collaborate closely with colleagues across Credit Specialties and other areas of the business.
- Self-motivate in order to achieve desired results with regard to team, company and annual personal objectives.
- Utilise internal and market facing systems to effectively process and manage the company's business.
- As well as technical and administrative support, depending on seniority and experience, the Client Manager may be expected to deal directly, and build relationships with, clients, intermediaries and markets, in order to ensure timely and comprehensive servicing.

**What you need to have**:

- Previous Broking/Insurance experience
- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Applications.
- Business Acumen and commercial awareness.
- Strong written and verbal communication skills.
- Sound research skills.
- Confidence to advise and negotiate.
- The ability to build, manage and develop relationships.
- Problem-solving and analytical skills.

**What makes you stand out?**:

- Experience within niche markets an advantage.
- Experience within the London Market is an advantage

**MARSH**

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

hybrid

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Insurance: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: Hybrid remote in Birmingham, B1 2JQ

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