Client Services Administrator

2 weeks ago

Birmingham, United Kingdom Ground Control Full time

Join us were an Investors in People Silver Standard Company

As a Client Services Administrator you will be the primary point of contact for our clients ensuring their needs are met with professionalism and efficiency. Your role will involve providing comprehensive administrative support to our team facilitating seamless operations and delivering outstanding service to our clients.

Responsibilities:

  • Serve as the initial point of contact for client enquiries managing communications via phone email portals and other correspondence channels.
  • Accurately maintain and update client records within our CRM system ICE2.
  • Create Tenders for potential works and liaise with the Estimating Team to create quotes.
  • Process all client Purchase Orders ensuring they are accurate and match work requested.
  • Assist the wider team with administrative tasks including report preparation and database maintenance.
  • Handle client feedback and escalate issues when necessary.
  • Collaborate with team members to continuously improve processes and enhance client satisfaction.
  • Ensure all Client Portals are updated in a timely manner.
  • Investigate and resolution of invoice rejections.
  • Creating Purchase Orders for suppliers e.g. materials


Essential Knowledge and Skills:Proven Experience in an administrative or clientfacing role.
  • Experience using a CRM System
  • Strong organisational and multitasking abilities with attention to detail and accuracy.
  • Proven experience in a fastpaced environment
  • Experience in Purchase Orders Tenders and Quotes Documentation
  • Proficient in Microsoft Office Suite
  • Problem solving abilities
Desirable Knowledge and Skills:
  • Problem solving abilities

What we offer:

At Ground Control we believe in creating an inspirational environment and rewarding our employees for their hard work. We offer a wideranging benefits program supporting you to realise your full potential and are proud to be recognised as a great place to work:

Awards Accolades and Culture

  • We have been awarded worldclass status for employee engagement in the 2023 best companies results ranking at #16 in the Top 100 Large Companies to Work For league table.
  • CertifiedBCorp Accredited Ground Control has been certified by B Lab the notforprofit behind the B Corp movement as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
  • We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident
  • We invest 5% of our profits into theEvergreen Fund an investment fund dedicated to sustainability and environmental initiatives.
  • By 2025 we have committed to plantingtrees having a fully electric fleet and working towards achieving carbon net zero after becoming carbon neutral in 2020.
  • 2 personal choice volunteering days with your fundraising efforts matched up to 500

Perks and Benefits

  • Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
  • Nursery Vouchers Cycle to work scheme and Travel loans
  • Medigold employee support Free Flu Jabs online private GP service and a premium subscription to Calm the wellbeing app
  • A supportive entrepreneurial working environment that fosters collaboration.
  • Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities
  • Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
  • Financial benefits include yearly bonus scheme access to Wagestream and employee share options

How we work:

We put people at the centre of everything we do.
Everyone is welcome. Were embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation and innovation creates initiative. Together well succeed in caring for each other caring for our communities and caring for our Environment. Together were stronger.

#INDHP

Agency Notice

Ground Control does not accept unsolicited agency resumes/ CVs

Please do not forward resumes / CVs to our job alias employees or any other company location.

Ground Control is not responsible for any fees related to unsolicited resumes.

Please contact the Talent Team for additional details


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