First Line Manager

4 weeks ago

Bridgend, United Kingdom G4S Full time
Role Responsibility:

First Line Manager – Facilities Management

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £33,600.00 per annum

Permanent, Full Time, 40 hours per week

Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.

We now have an opportunity for a First Line Manager to join our Facilities Management team at HMP Parc.

The successful candidate will supervise and develop the Maintenance Operative team element of the Total Facilities Management (TFM) services to meet operational and business requirements. 

You will lead the team and ensure completion of all PMs in target, distribute/allocate and control the reactive workload ensuring that all jobs are completed and any outstanding actions are closed off.  You will also actively promote the importance and values of effective communication throughout G4S of environmental, Quality, Health and Safety good practice, Compliance and continuous improvement

Key Responsibilities:

  • To supervise the maintenance operative team to meet daily delivery schedules and business requirements for the contracted services.
  • To allocate work and ensure effective use of all staff throughout the working day.
  • To monitor sample work orders to ensure completed correctly and all processes are being followed.
  • To work closely with the Head Of FM to ensure targets are fully met.
  • To deliver toolbox talks and all relevant health & safety processes to the team.
  • To develop and maintain an effective working relationship so that the Client’s needs are understood and the company reputation enhanced.
  • To foster an environment of continuous improvement to maximise customer satisfaction.
  • To lead and develop skilled teams to meet operational and business needs in a customer focused manner.
  • To support the team in continually reviewing operational procedures to maximise customer satisfaction.
  • Develop & support positive team ethos within the maintenance working group
  • To ensure that plans are in place to maintain staffing levels appropriate to meet contractual requirements. (Eg Management of Staff Holidays, Kronos time & attendance etc).
  • To arrange staff induction, training, and performance reviews of direct reports.
  • To carry out the policies and procedures of G4S & Host Establishment, including: Fire, Health and Safety, Accidents, Security, Infection Control, Complaints, Confidentiality.
  • To issue, monitor and review a fully auditable permit to work system, to maintain compliance under health & safety.
  • Review & update were necessary task specific risk assessments in accordance with working practices, guidance and regulations.
The Ideal Candidate:

Essential Skills:

  • Excellent Organisational skills
  • Good communication skills and the ability to handle issues of high sensitivity
  • 2-3 years plus of working in a supervisory role
  • TFM Management experience
  • A high level understanding of building fabric and M & E services.
  • Good Team working
  • IOSH  managing safety

Desirable Skills:

  • Understanding of contract and its role within organisation
  • Excellent communication both verbal and written
  • Resilient and able to work well on own initiative while under pressure, meeting tight deadlines while balancing a number of priorities.

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

HMP Parc encourages applications from Welsh speakers.

For more information on HMP Parc, please visit

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

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