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IT Support Specialist
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Bridgend, Bridgend county borough, United Kingdom In Technology Group Limited Full time3rd Line IT Support EngineerJoin a leading MSP in Bridgend and take your IT career to the next level. As a 3rd Line IT Support Engineer, you will be responsible for providing technical support to clients, resolving complex issues, and collaborating with the team to deliver exceptional service.Key Responsibilities:Provide technical support to clients via...
3rd Line Engineer
2 months ago
Ready to level up your IT career? Join a dynamic team as a 3rd Line Engineer
Technologies You’ll Work With:
- HPE server/SAN infrastructures
- Hyper-V, VMware, Windows Server/Desktop OS, Office 365
- Sophos suite, HPE/Aruba networking, managed backup solutions (Datto, Veeam, Acronis)
- Hosted VOIP solutions (Gamma Horizon)
- LAN/WAN technologies
Key Responsibilities:
- Provide top-notch 3rd Tier technical support
- Efficiently diagnose and resolve escalated issues
- Maintain high levels of customer service
- Adhere to service management and security principles
- Keep detailed support notes and update customer documentation
What's on Offer:
- Flexible/hybrid working
- Fully funded training plans
- Private medical
Requirements:
- Experience in a Managed Service Provider environment
- Strong skills in Windows OS and Office 365
- Excellent communication and networking skills
- Valid UK driving license
Bonus Points For:
- Industry certifications (CompTIA A+, MS certification, etc.)
- Networking certifications (Network+, CCNA)
- Experience with CyberEssentials, Mitel telephony, and project installations
For more info, ping your CV to sara.parry@identifysolutions.co.uk or Apply directly via the job ad.