Senior IT Support Specialist
3 weeks ago
3rd Line Engineer Job Description
We are seeking a skilled and experienced 3rd Line Engineer to join our team at The Growth Consultants. As a 3rd Line Engineer, you will be responsible for troubleshooting and resolving complex technical issues.
Key Responsibilities:
- Troubleshoot and resolve technical issues escalated from 1st and 2nd line support teams
- Collaborate with internal and external stakeholders to provide effective incident management resolutions
- Ensure timely progression of incidents to meet SLA requirements
- Track and escalate incidents as necessary, and confirm resolution with customers
- Install and configure IT hardware and software
- Provide user account support
Requirements:
- Previous experience working in a 2nd line support role in a Managed Service Provider environment
- Experience working with Windows Server and Windows 10
- Good working knowledge of O365
- Knowledge and experience of WAN/LAN technologies
- Experience working with DHCP/DNS
- HPE server/SAN infrastructure experience
- Hosted VOIP solutions experience, ideally with Gamma Horizon
- Sophos suite of products experience
What We Offer:
- A competitive basic salary between £35,000 - £45,000, dependent on experience
- Hybrid working arrangement
- A comprehensive staff benefit package
- An employee development budget
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