Senior IT Support Specialist

12 hours ago


Bridgend, Bridgend county borough, United Kingdom The Growth Consultants Full time

3rd Line Engineer Job Description

We are seeking a skilled and experienced 3rd Line Engineer to join our team at The Growth Consultants. As a 3rd Line Engineer, you will be responsible for troubleshooting and resolving complex technical issues.

Key Responsibilities:

  • Troubleshoot and resolve technical issues escalated from 1st and 2nd line support teams
  • Collaborate with internal and external stakeholders to provide effective incident management resolutions
  • Ensure timely progression of incidents to meet SLA requirements
  • Track and escalate incidents as necessary, and confirm resolution with customers
  • Install and configure IT hardware and software
  • Provide user account support

Requirements:

  • Previous experience working in a 2nd line support role in a Managed Service Provider environment
  • Experience working with Windows Server and Windows 10
  • Good working knowledge of O365
  • Knowledge and experience of WAN/LAN technologies
  • Experience working with DHCP/DNS
  • HPE server/SAN infrastructure experience
  • Hosted VOIP solutions experience, ideally with Gamma Horizon
  • Sophos suite of products experience

What We Offer:

  • A competitive basic salary between £35,000 - £45,000, dependent on experience
  • Hybrid working arrangement
  • A comprehensive staff benefit package
  • An employee development budget


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