Current jobs related to 2nd Line VoIP Engineer - Bridgend - Flotek

  • Senior IT Support Specialist

    3 days ago

    Bridgend, Bridgend county borough, United Kingdom The Growth Consultants Full time

    3rd Line Engineer Job DescriptionWe are seeking a skilled and experienced 3rd Line Engineer to join our team at The Growth Consultants. As a 3rd Line Engineer, you will be responsible for troubleshooting and resolving complex technical issues.Key Responsibilities:Troubleshoot and resolve technical issues escalated from 1st and 2nd line support...

  • IT Support Specialist

    4 weeks ago

    Bridgend, Bridgend county borough, United Kingdom The Growth Consultants Full time

    About the RoleWe are seeking a highly skilled 3rd Line Engineer to join our team at The Growth Consultants.As a 3rd Line Engineer, you will be responsible for troubleshooting and resolving complex technical issues, working closely with internal and external stakeholders to provide effective incident management resolutions.Key Responsibilities:Troubleshoot...

  • IT Support Specialist

    4 weeks ago

    Bridgend, Bridgend county borough, United Kingdom The Growth Consultants Full time

    About the RoleWe are seeking a highly skilled 3rd Line Engineer to join our team at The Growth Consultants.As a 3rd Line Engineer, you will be responsible for troubleshooting and resolving complex technical issues, working closely with internal and external stakeholders to provide effective incident management resolutions.Key Responsibilities:Troubleshoot...

  • Senior IT Support Specialist

    2 weeks ago

    Bridgend, Bridgend county borough, United Kingdom The Growth Consultants Full time

    Job Title: 3rd Line EngineerOur client, a leading IT Managed Service Provider, is seeking a highly skilled 3rd Line Engineer to join their team. As a 3rd Line Engineer, you will be responsible for providing advanced technical support to clients, troubleshooting and resolving complex IT issues, and working closely with internal and external stakeholders to...

  • Field Ict Engineer

    5 months ago

    Bridgend, United Kingdom Flotek Full time

    **Job Title**: ICT Engineer **Location**: Bridgend, CF31 **Salary**: £23,000 - £26,500 **Job Type**: Full Time Permanent **Working Hours**: Monday to Friday - 9am to 5.30pm **About Flotek**: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and...

  • 3rd Line IT Support Engineer

    1 month ago

    Bridgend, United Kingdom CV-Library Full time

    3rd Line IT Support Engineer - Bridgend - £45,000 + Unbelievable Benefits! Role: 3rd Line IT Support Engineer Location: Bridgend Salary: £35,000 - £45,000 + Benefits Interviewing Immediately - Apply Now Do you want to work for one of the best MSP's in Bridgend? They work in a modern office based in Bridgend with a fantastic...

  • Third Line Engineer/3rd Line Support Engineer

    4 weeks ago

    Bridgend, Bridgend, United Kingdom The Growth Consultants Full time €35,000 - €45,000

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Installation and configuration of IT hardware and software User account support Experience working with Windows Server &...

  • Third Line Engineer/3rd Line Support Engineer

    4 weeks ago

    Bridgend, Bridgend, United Kingdom The Growth Consultants Full time €35,000 - €45,000

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Installation and configuration of IT hardware and software User account support Experience working with Windows Server &...

  • Third Line Engineer/3rd Line Support Engineer

    2 weeks ago

    Bridgend, United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Installation and configuration of IT hardware and software User account support Experience working with Windows Server &...

  • 1st - 2nd IT Line Support Analyst

    2 weeks ago

    Bridgend, United Kingdom Citrus Recruit Full time

    This IT Support Analyst role offers a dynamic opportunity with responsibilities across multiple locations, focusing on supporting enterprise IT needs, incident management, and technical issue resolution, based out of the client’s site in Bridgend. The role will demand a balance between technical skills and customer service expertise, ensuring operational...

  • Third Line ICT Support Specialist

    4 weeks ago

    Bridgend, Bridgend county borough, United Kingdom In Technology Group Full time

    3rd Line IT Support EngineerRole: We are seeking a highly skilled 3rd Line IT Support Engineer to join our team in Bridgend.Location: Our office is based in Bridgend, offering a fantastic working environment.Salary: The salary for this role is £35,000 - £45,000 + benefits.We are looking for someone who can take ownership of a position and is always looking...

  • Third Line ICT Support Specialist

    4 weeks ago

    Bridgend, Bridgend county borough, United Kingdom In Technology Group Full time

    3rd Line IT Support EngineerRole: We are seeking a highly skilled 3rd Line IT Support Engineer to join our team in Bridgend.Location: Our office is based in Bridgend, offering a fantastic working environment.Salary: The salary for this role is £35,000 - £45,000 + benefits.We are looking for someone who can take ownership of a position and is always looking...

  • Third Line ICT Support Specialist

    1 month ago

    Bridgend, Bridgend county borough, United Kingdom In Technology Group Full time

    3rd Line IT Support EngineerRole: We are seeking a highly skilled 3rd Line IT Support Engineer to join our team in Bridgend.Location: Our office is based in Bridgend, offering a fantastic working environment.Salary: The salary for this role is £35,000 - £45,000 + benefits.We are looking for someone who can take ownership of a position and is always looking...

  • Customer Service Liaison

    1 month ago

    Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

    Unlock your potential at Exponential-e, a leading British-owned tech company driving year-on-year revenue growth and reinvesting 95% of profits in people and technology.As a Customer Service Coordinator, you'll be the first point of contact for Exponential-e customers, managing and resolving support tickets with ease.Key responsibilities include:Providing...

  • Customer Service Coordinator

    5 months ago

    Bridgend, United Kingdom Exponential-e Full time

    Exponential-eWant to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days offYour new role: * Be the first point of contact for Exponential-e customers *...

  • Customer Service Coordinator

    1 month ago

    Bridgend, United Kingdom CV-Library Full time

    Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: * Be the first point of contact for Exponential-e customers ...

  • Customer Service Representative

    4 days ago

    Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

    Job Role: Customer Service RepresentativeAt Exponential-e, we are looking for a skilled and proactive Customer Service Representative to join our team. As the first point of contact for our customers, you will be responsible for managing and owning support tickets, driving customer issues through to resolution, and providing 1st and 2nd Line remote desktop...

  • Senior Mechanical Design Engineer

    1 day ago

    Bridgend, United Kingdom CV-Library Full time

    Senior Mechanical Design Engineer South Wales - Hybrid £45,000-£60,000 + Up to 20% Bonus + Progression + 33 Days Holiday + Pension + Subsidised Lunches + Free Fruit Are you a Mechanical Design Engineer looking for an exciting challenge as a Senior member of a team designing complex, special purpose manufacturing machinery? Do you want the...

  • Senior Mechanical Design Engineer

    1 week ago

    Bridgend, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Senior Mechanical Design EngineerJob Summary: We are seeking a highly skilled Senior Mechanical Design Engineer to join our team in South Wales. As a Senior member of our design team, you will be responsible for leading the design and optimisation of complex manufacturing systems. About the Role: As a Senior Mechanical Design Engineer, you will be...

  • Robotic Application Engineer

    5 months ago

    Bridgend, United Kingdom KION Group Full time

    The Robotic Application Engineers work to ensure the installation & commissioning for automation solutions (AGV, AMR & KION automated systems). Planning, installation, commissioning and customer handover/sign off for automation solutions with driverless transport systems (AGVs). Provide technical support to the aftersales department, undertake change...

2nd Line VoIP Engineer

2 months ago

Bridgend, United Kingdom Flotek Full time
About Flotek Group

Flotek Group is a leading provider of IT and communication technology solutions to small and medium businesses in the Southwest region.

Job Overview

We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer to join our team. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team.

Key Responsibilities
  • Handle inbound calls from customers requiring technical support for VoIP systems.
  • Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email.
  • Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs.
  • Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction.
  • Visit customer sites to diagnose and repair VoIP services as needed.
Requirements
  • Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis.
  • Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues.
  • Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills.
  • IP PBX Systems: Familiarity with IP PBX systems and their configuration.
  • Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently.
  • Team Collaboration: Ability to work effectively within a team and escalate issues when necessary.
Benefits
  • Salary up to £30,000 per annum.
  • Staff Share Equity Scheme.
  • New customer referral incentive.
  • 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays).