Co-Production Specialist

Job summary

Are you looking for an interesting and exciting role where you can utilise your fantastic communication skills to empower children, young people and their families to shape and develop community health services?

We are looking for an enthusiastic and motivated individual with developing leadership skills and experience of co-production in healthcare, to join our team working across children's community health services in Cambridgeshire and Peterborough.

We need:

An individual with the ability to think creatively and work in a varied and fast paced environment, who can demonstrate leadership qualities with experience of leading projects.

Someone with strong communication skills and experience of working with a diverse range of people and services.

Someone with the ability to influence others, to spread their passion for amplifying the voice of lived experience in shaping health services.

You will:

Build and develop relationships with individuals and local community groups to explore the lived experience of people who use our services.

Be driven and committed to the continuous improvement of patient experience in community health services including the use of systems, processes and written reporting to review and analyse patient experience data, identifying outcomes and impact measures.

Build relationships to support community health teams and colleagues across the system in their co-production journey.

Main duties of the job

This post will play a key role working with the co-production team, support services, operational teams and senior management team to lead and embed the participation and co-production strategy in Cambridgeshire & Peterborough Children's Health Services and across the wider trust.

The post holder will support universal and specialist children's services to build and maintain relationships with children, young people, parents, carers and the local community to amplify the voices of young people and their families within the design, improvement and delivery of community health services. The role will involve engagement with our diverse local population and direct contact with children, young people and families who use our services.

The post holder will use their excellent communication skills and pro-active approach to influence and strengthen co-production activity within quality improvement initiatives to support the improvement of health outcomes for young people. This will include working closely with Cambridgeshire & Peterborough Foundation Trust (CPFT) and alongside other partner organisations to identify and promote creative delivery of co-produced services.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job description

Job responsibilities

Main Duties and Responsibilities

Co-Production and Service User Involvement

1) Work with colleagues to understand and implement the principles of co-production.

2) Develop and build on existing relationships with children, young people, carers and members of the public, local organisations, third sector, faith organisations and other stakeholders in the health and social care economy such as Healthwatch, Parent carer Forums and Maternity Voices Partnership to support local Co-Production activity.

3) Build on areas of good practice to support coordinated co-production in planning, development, delivery and improvement of services across community health care.

4) Establish and increase opportunities for involvement of young people and their families in working together with services to improve outcomes for Cambridgeshire & Peterborough Children and Young People.

5) Engage with young people and their families to support and facilitate the development and improvement of services to deliver an outstanding patient experience.

6) Monitor, review and report patient experience feedback and data collated via Family and Friends test (FFT) using the IQVIA programme on a monthly basis.

7) Influence and support operational teams to utilise themes collated via feedback mechanisms including Family and Friends Test (FFT) and the complaints process as a catalyst for quality improvement initiatives.

8) Provide education, training and guidance to colleagues on co-production and participation initiatives.

9) Work closely with the communications and transformation teams to maintain a high profile of co-production across Cambridgeshire & Peterborough

10) Support the strategic direction of the Trust to ensure services are compliant with local and national legislation for Patient and Public Involvement, including supporting with monitoring initiatives such as peer review and preparations for CQC inspections.

11) Collate, report and present evidence to demonstrate improvement in outcomes and the impact for families as a result of the involvement and engagement of children, young people and families.

Communication

1) Direct contact with people who use our services for the purpose of co-production and participation initiatives, for example facilitating focus groups, delivering training for involvement partners on recruitment panels, or co-ordinating and coaching people who use our services to be involved in project work or attend meetings.

2) Build and maintain relationships with representative groups, stakeholder organisations, and local Voluntary, Community and Social Enterprises (VCSEs )to work collaboratively and efficiently, sharing best practice, insights and avoiding duplication.

3) Liaise and work closely with team leads across the services to improve communication with service users and partners agencies, including presenting to operational or senior management team meetings.

4) Provide regular communication cascade on co-production and service user involvement including providing regular written reports, case studies and verbal updates.

Budgetary Responsibility

1). Ensure that resources are optimised and used efficiently.

People Management

1) Maintain own professional development and take part in appraisal as per Trust policy.

2) Line manage or supervise junior team members including coaching and mentoring, facilitating 1 to 1s and appraisals.

3) Support the development of skills for staff and service users to improve their engagement in co-production.

Clinical and Practice Governance

1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

2. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

3. The post holder must adhere to the Trust risk assessment and risk management processes.

4. The post holder must adhere to infection control policies and procedures.

5. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

6. The post holder must participate in clinical and safeguarding audits as required.

7. The post holder is required to participate in relevant emergency preparedness process for their team

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include:

Children and young people

Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Person Specification

Qualifications and Training

Essential

Educated to degree level or equivalent experience in a relevant field. Evidence of continuing professional development

Desirable

Community development training. Leadership development training. Project management or quality improvement training.

Experience

Essential

Experience and knowledge of the principles of co-production including knowledge on the national agenda. Previous NHS engagement experience / Evidence of experience of engagement of service users, people, families, the public, stakeholders. Experience of service development and managing change. / Experience leading change initiatives/ Proven experience of managing a project. Experience of collating, analysis and presentation of data (qualitative and quantitative) including written reports. Experience of facilitating training, chairing meetings and/or delivering presentations.

Desirable

Experience of working within a children's service. Experience of leading engagement programmes Experience and knowledge of the Special Educational Needs and Disabilities (SEND) agenda. Experience of leading or developing volunteer or peer support programmes. Experience of working with all ages of service users and their families

Knowledge and Skills

Essential

Knowledge of the legal framework underpinning patient and public involvement in the NHS. High level of organisational abilities and skills including ability to manage workload of self and others. Ability to communicate with people at all levels. / Excellent interpersonal skills. Experience managing difficult conversations Enthusiasm, drive and the ability to cope in challenging situations.

Desirable

Experience using IQVIA patient feedback system

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