Order to cash

3 weeks ago

Edinburgh, United Kingdom Menzies Distribution Limited Full time

Job role: Order To Cash Credit Controller

Location: Menzies distribution - Verdant  2 Redheughs Rigg South Gyle EH12 9DQ 

Salary: £24,000 per annum

Shift Pattern: Monday- Friday, 9am-5pm - Hybrid / 2 days in office (Verdant)  - 36.25hrs per week 

Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in our Edinburgh ofiice (Verdant) 

KEY RESPONSIBILITIES

  • Work within Credit Control team to deliver a high standard of service
  • Accept training to expand knowledge to ensure the requirement of the business is met
  • Highlight issues of conduct within team
  • Competent in Microsoft Office (specifically Word and Excel)
  • Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
  • Liaise with key internal stakeholders and customers where required
  • Work well as an individual and as part of a wider team
  • Experience in dealing with multiple tasks and prioritising workload
  • Assist with training of Team to increase their knowledge and efficiency, as instructed by the Team Leader
  • Assist in managing the allocation of work within the Team in the Team Leaders absence
  • Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
  • Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
  • Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
  • Support other commercial teams with project work where necessary, ensuring deadlines are achieved
  • Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
  • Understand the significance, the use of the data in other departments/branches and its influence
  • Communicate effectively with internal and external customers as required
  • Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
  • Customer – Act on tele calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
  • Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
  • Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
  • Reporting on Debt performance and issue to management.
  • Record and resolve disputes both internally and externally around outstanding invoices.
  • Production of debtor reports for portfolio
  • Customer Account Reconciliations
  • Maintain and strengthen relationships with internal and external customers
  • Negotiating re-payment plans
  • Work with administration team to ensure timely allocation of all cash
  • Ongoing review of credit limits, ensuring customers remain within their credit limit

KEY SKILLS & COMPETENCIES:

  • Positive attitude
  • Team player
  • Good attention to detail
  • Adapts well to change.

BENEFITS:

  • 31 Days Annual Leave (Pro-Rota)
  • Pension Scheme
  • Life Cover
  • Cycle to Work Scheme
  • Eye Care
  • Free On-Site Parking
  • Onsite Canteen

A bit about us:

At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.

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