Operations Support Administrator

2 weeks ago

Exeter, United Kingdom Chime Social Enterprise CIC Full time

Job summary

As a Operations Support Administrator, you will act as the first point of contact for patients entering our service whether face-to-face, via phone, or via email.

You will be part of a fun and friendly team who provide administrative support for the Audiology team by, among other tasks, answering calls, checking in people, responding to emails and assisting with medically related questionnaires. You will also process incoming referrals, manage waiting lists, book appointments and communicate with patients, healthcare providers and other departments within the hospital on a daily basis.

This is an excellent opportunity for a team-focused individual with great data entry or keyboard skills to become a part of the delivery of our leading audiology service.

At times you will be communicating with patients with severe hearing difficulties and as such you may be required to use a variety of services such as Type Talk, text, email and video chat.

This is an excellent opportunity for a team-focused individual, with a passion for great customer service and good data entry or keyboard skills to become a part of the delivery of our leading audiology service.

We are recruiting for 1 FULL TIME POSITION (Maternity Cover) working per week - 4 days a week ;

This role requires working some Saturday work - usually 1/6 and on a slightly higher rate.

Salary : BAND 3 £22,816

Interview Date: Thursday 23rd May 2024

Main duties of the job

To assist the Operations Support Manager and clinicians, by managing and sorting incoming calls to the service and assisting with the patients queries; To book appointments from phone calls or waiting lists within the correct time frame; To contact patients to conduct medical questionnaires and follow-up calls. To help ensure the smooth running of the Receptions across both our hospital sites at Wonford and Heavitree, in a frequently busy environment, whilst remaining sensitive to the needs of our patients.

About us

Working as a social enterprise offers Chime staff, as owners, the unique opportunity to not only improve their own working environment but to also have significant input into how audiology services are delivered locally. We have the freedom to optimise use of our budget for our patients in a way that ensures the highest quality of service that has longevity in providing audiology services free at the point of delivery for patients of all ages into the future. Chime is passionate about delivering an efficient and innovative service to patients and look forward to expanding our team with audiologists and support staff who share this vision and our values.

We can offer:

A friendly and supportive team. Membership of Perkbox offering a broad range of discounts Free life insurance NHS Pension The opportunity to become part of our employee engagement group contributing to the development of the service The chance to work with a vibrant team in the great location of Exeter

We would really appreciate applications from candidates in line with our company values:

C = Collaboration - working in true partnership to provide the optimal outcome

H = Holistic -caring about and understanding the implications of our interactions

I = Innovative -being open to new opportunities in meeting our purpose and vision

M = Motivated -passionate about bringing our best to every situation

E = Excellence -striving for the highest quality of service

Job description

Job responsibilities

Managing all referrals and waiting lists

Ensuring all referrals received are triaged/processed correctly and in a timely fashion

Responding to all incoming enquiries and where necessary, liaising with other members of theteam to gain the information needed to respond to a query

Managing front of house reception areas across 2 hospital sites, ensuring all patients arriving forappointments are appropriately greeted/checked in

Having oversight of the waiting area should any patients require assistance or become unwell

Person Specification

Qualifications

Essential

Experience of communicating with people from differing lifestyles; Experience in dealing with the public; The ability to remain calm in a busy environment; Excellent communication and interpersonal skills; A willingness to undertake further training as necessary; A good level of education to at least GCSE level (or equivalent).

Desirable

Ideally, you will have excellent database administration and typing skills.

  • Operations Support Administrator

    6 days ago

    Exeter, United Kingdom Webrecruit Full time

    Exeter, Devon About Us We are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services. As we’re a Community Interest Company (CIC), we invest any surplus funds back into our social aims - delivering outstanding solutions to...

  • Operations Support Administrator

    2 weeks ago

    Exeter, Devon, United Kingdom Chime Social Enterprise Full time

    Operations Support Administrator Exeter, Devon About Us We are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services. As were a Community Interest Company (CIC), we invest any surplus funds back into our social aims ...

  • Operations Support Administrator

    4 weeks ago

    Exeter, Devon, United Kingdom CHIME SOCIAL ENTERPRISE Full time

    Operations Support Administrator Exeter, DevonAbout UsWe are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services.As were a Community Interest Company (CIC), we invest any surplus funds back into our social aims delivering...

  • Operations Support Administrator

    2 weeks ago

    Exeter, Devon, United Kingdom Chime Social Enterprise Full time

    Operations Support Administrator Exeter, Devon About Us We are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services. As we’re a Community Interest Company (CIC), we invest any surplus funds back into our social aims –...

  • Operations Support Administrator

    4 weeks ago

    Exeter, United Kingdom Chime Social Enterprise Full time

    Operations Support AdministratorExeter, DevonAbout UsWe are Chime Social Enterprise, a provider of leading audiology services and a centre of excellence in the South West. As an NHS Audiology Service, we represent the best of NHS hearing services.As were a Community Interest Company (CIC), we invest any surplus funds back into our social aims delivering...

  • Operations Administrator

    1 week ago

    Exeter, United Kingdom Securious Full time

    **About Securious** Securious is the South West’s leading PCI QSA and cyber security compliance company. We help organisations improve their cyber security and meet recognised compliance standards by providing a highly qualified, independent service, exceptional customer support and the most up-to-date products. As a result of the increasing demand for...

  • Administrator

    1 month ago

    Exeter, United Kingdom Reed Business Support Full time

    **Purpose** **Main Responsibilities** Ensure efficient operation of the general office Provide support to accountants in undertaking their role Dealing with queries from clients, filtering calls accordingly Organising and scheduling meetings between colleagues and clients Deal with queries relating to invoices and billing Providing general assistance...

  • Purchasing Administrator

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Remote Work Freelance Full time

    Purchasing AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks.  The Purchasing Administrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods.  There will be...

  • Data Administrator

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Remote Work Freelance Full time

    Data AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks.  The Data Administrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods.  There will be elements of...

  • Operations Administrator

    1 month ago

    Exeter, United Kingdom PHS Group Full time

    **About The Role**: *** **Operations Administrator - Part - Time** As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively...

  • Operations Administrator

    1 month ago

    Exeter, United Kingdom PHS Group Full time

    **Operations Administrator - Part - Time** As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief...

  • Sales Administrator

    4 weeks ago

    Exeter, United Kingdom Reed Business Support Full time

    An exciting opportunity for a Sales Order Administrator to join a small friendly team in their office near Exeter. A supplier of specialist materials within the construction industry. They pride their company on providing customers with the highest quality products, customer service and technical support. They are looking for someone with an energetic...

  • Purchasing Administrator

    3 weeks ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Purchasing AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks. The Purchasing Administrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods. There will be elements of...

  • Purchasing Administrator

    2 days ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Purchasing AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks. The Purchasing Administrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods. There will be elements of...

  • Data Administrator

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Data AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks. The DataAdministrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods. There will be elements of...

  • Data Administrator

    2 days ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Data AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks. The DataAdministrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods. There will be elements of...

  • Data Administrator

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Data AdministratorThe Company: Working within a busy Purchasing team, you will support the Buyer's with a variety of administrative and expediting tasks. The DataAdministrator will offer advanced skills using Excel, and these will be fully relied upon to assist in the raising of purchase orders and expediting of goods. There will be elements of...

  • HR Ops Support Administrator

    6 days ago

    Exeter, United Kingdom Adecco UK Full time

    Temporary HR Operations Support Administrator HR Organisational Support HR Operations Devon & Cornwall Police Are you an organised individual who is customer focused and a strong team player? Do you have proven administrative experience, sound IT skills and are keen to develop within the people profession? If so, keep reading. About the role: As an HR...

  • HR Ops Support Administrator

    1 day ago

    Exeter, United Kingdom Adecco Full time

    Temporary HR Operations Support Administrator HR Organisational Support HR Operations Devon & Cornwall Police Are you an organised individual who is customer focused and a strong team player? Do you have proven administrative experience, sound IT skills and are keen to develop within the people profession? If so, keep reading. About the role: As an HR...

  • Administrator / Customer Service Advisor

    4 weeks ago

    Exeter, United Kingdom Reed Business Support Full time

    **Administrator** **Responsibilities** - Welcomes visitors by greeting them, in person or on the telephone; answering or referring enquiries - Directs visitors by via employee and department directories - Maintains security by following procedures; monitoring visitors book - Maintains telephone system by following Company instructions for phone operations -...