Operations Administrator

3 weeks ago


Exeter, United Kingdom Securious Full time

**About Securious**

Securious is the South West’s leading PCI QSA and cyber security compliance company. We help organisations improve their cyber security and meet recognised compliance standards by providing a highly qualified, independent service, exceptional customer support and the most up-to-date products.

As a result of the increasing demand for our services, we are looking for an enthusiastic Operations Administrator to assist our team in coordinating and supporting the company’s operations and delivery of our services as effectively as possible.

**The role**

In this role, you will support the wider team with operation administration, primarily by ensuring timely, effective and efficient scheduling and management of client engagements, from initial enquiry through to delivery. This will require excellent planning and communication skills and a proactive approach.

**Operations Administrator Responsibilities**
- Ensuring all enquiries and renewals are managed appropriately
- Effective, timely and efficient scheduling of client engagements
- Maintaining and updating sales and client records
- Supporting our team to deliver the best service possible for our clients.
- Supporting team members on scoping calls with clients, recording requirements and preparing proposals.
- Preparing sales engagement letters and following up with clients if they have any queries.
- Assisting Project Management with the delivery of services
- Sharing client feedback with the team and informing them of any relevant developments
- Additional support and reasonable ad-hoc duties for the team as required
- Being an effective ambassador for the company

**Operations Administrator Requirements**
- Excellent interpersonal skills and a proactive approach toward problem-solving
- Excellent administration and planning skills
- Excellent written and verbal communication skills
- Proficiency in word processing and spreadsheet software
- Knowledge of administrative recordkeeping practices
- Experience in administration, or similar (desirable)
- Knowledge of client relationship management (CRM) systems, or similar (desirable)

**Why work for Securious?**
- An opportunity to be at the forefront of one of the most important and rapidly-growing sectors in the UK and global economy as part of a highly-respected cyber security company
- Selected as one of 22 ‘rising stars’ of UK cyber security by the Government-backed Cyber Runway Scale-Up programme
- Over 200 active clients from across the South West, the UK and the rest of the World
- The only Payment Card Industry Qualified Security Assessor (PCI QSA) company based in Devon and Cornwall
- The first Cyber Essentials Certification Body in the South West
- A certified ISO 27001 company

**Benefits**
- Competitive salary
- 25 days holiday
- Flexible hours
- Hybrid working environment
- Continuous mentoring and development
- Staff involvement and contribution encouraged

**Location**

Securious is based in Exeter Science Park, EX5 2FN

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Exeter (required)

Work Location: Hybrid remote in Exeter



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