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Content Designer

2 months ago

Exeter, United Kingdom CRA GROUP LIMITED Full time

2-3 months ongoing contract with Government Agency

Job Summary:

·         We are looking for a confident and competent editor who will write and review written content, and use multimedia effectively, to ensure the appropriate content is shown to users. They will ensure content is in the right place and in the best format to help users achieve their goals. The Content Designer will work closely with User Researchers to ensure their content is based on evidenced user needs. They will also work with Interaction Designers and Service Designers to design end-to-end experiences that meet user needs. They will sit within the Technology Directorate in the wider User Experience team, working on digital products and communications, but may also create content for offline channels. They will employ user-centred design principles and agile methodologies to help build a user focused culture.

Key Duties (Sample):

·         be expected to work independently in agile delivery teams, or on solo work, creating content to meet user needs and make complex information easy to understand

·         formulate hypotheses, gain insights and use evidence, data and research to create, evaluate, update and review content at all stages of the end-to-end user journey

·         choose the best options to make content understandable to different audiences, writing in plain English in a way that users understand and that meets accessibility requirements

·         contribute to and use style guidelines and content patterns to align with the agency tone of voice and create consistency

·         focus on outcomes and the impact that content can have on the end user and contribute to the creation of measures of success

·         work collaboratively with agile teams to create content to be included in and promote digital products and apply an agile mindset to their work

·         identify important stakeholders and communicate with them clearly and regularly, tailoring the communication to suit the audience

·         present content and insights to stakeholders, teams and users to help align and inform decision-making

·         engage with the Met Office Communications team and contribute to the cross-government content community

·         use a range of tools and platforms to plan and manage their work 

·         contribute to office-wide content strategies and policies and communicate these with the team

·         champion user-centred design practices and represent the user in a multidisciplinary team

·         be an active member of the UX practice to help embed and grow a user-centred culture across the organisation

 

Additional information to note:

·         This position is located in Exeter, remote working with once a month in the office or as required to attend meetings, workshops and user testing