Administrator / Receptionist

2 months ago

London, United Kingdom Tavistock and Portman NHS Foundation Trust Full time

Job summary

The Family Drug and Alcohol Court Team (FDAC) London are looking for an Administrator Receptionist to join the team based at Monroe Centre in NW London. The post holder will provide a welcoming and safe experience for those arriving at FDAC London, a first point of call for callers, managing and directing calls appropriately as well as providing effective and efficient administration which supports management, ensuring a high standard of data quality and by making the best use of capacity and resources.

The suitable candidate is required to provide effective and efficient administration, ensuring a high standard of data quality and service. The post holder will need to be confident in working with service users at reception as well as managing busy emails systems from clinicians, managers, and internal and external stakeholders. Within this busy and stimulating team the position will require you to have excellent, communication and organisational skills as well as enjoying working in a team setting.

Main duties of the job

The candidates should be able to work as a member of a functional, task-based team, ensuring robust communication and liaison with your administrative colleagues and with clinical practitioners. This should also include evidence of high-quality skills where attention to detail, strong IT skills and accurate patient data entry skills is essential and demonstrating the ability to use your initiative and prioritise your own workload.

About us

THE FAMILY DRUG AND ALCOHOL COURT TEAM

A Family Drug and Alcohol Court is an innovative approach to the problem of parental substance misuse (drugs or alcohol) which is having a negative impact on parenting capacity.

The FDAC is based on a model now being widely used across the USA, which is an exciting way of trying to break the destructive cycle of substance misuse through generations. Independent evaluation shows that this model is successful in getting parents to engage with and stay in substance misuse services leading to more children being able to return home.

This team is commissioned currently by the London Local Authorities of Camden, Southwark, Lambeth, Croydon, Sutton, Bromley, Wandsworth, Redbridge, Waltham Forest, Richmond and Kingston. The model is of a specialist court operating within the framework of care proceedings and the framework of the Children & Families Act 2014. The specialist multidisciplinary FDAC team, which includes adult and child focussed clinicians, is attached to the court. It advises the court and links the parents into relevant local treatment services.

The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.

Job description

Job responsibilities

Please refer to the job description attached to the advert.

Candidates are requested to use the section "Supporting Information" on the application form to set out their reasons for applying and their suitability, referring to the person specification, for this post.

Person Specification

Qualifications

Essential

Should be educated to "A" level or equivalent. Training or experience of the use of Microsoft Office Packages (Word, Excel, & Outlook)

Desirable

ECDL qualification or equivalent in computer training.

Experience

Essential

Experience of administration in an office environment . Experience of manipulating data within spreadsheets Previous experience of working in a multi-agency team including significant involvement with wide professional networks

Desirable

Experience of working in a medical or NHS institution. Experience using patient record systems

Skills & Knowledge

Essential

Able to prioritise work and manage competing demands Ability to write and present correspondence in a professional standard Ability to communicate verbally with staff and external professionals with confidence. Skilled in minute taking and committee administration

Desirable

Understanding of equal opportunities

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