Customer After Sales and Installation Team Coordinator

4 weeks ago


Saint Albans, United Kingdom Franke Full time

About the job

We are seeking a motivated and experienced Customer After Sales and Installation Team Coordinator to join our UK team. This role is pivotal in ensuring the smooth and efficient coordination of after-sales support and installation services for our clients. The ideal candidate will be a dynamic, customer-focused individual who excels in a fast-paced environment and is committed to delivering exceptional service.

Your tasks

​​​​​​​

Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring they are completed in a timely and professional manner Act as the primary liaison between customers, service technicians, and internal teams to ensure clear communication and resolution of any issues. Develop and implement processes and procedures to enhance service delivery efficiency and customer satisfaction. Manage and maintain accurate records of installations, service interventions, and customer interactions in the CRM system. Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction. Work closely with the sales and product teams to ensure a seamless transition from sale to installation and after-sales support.

Requirements

​​​​​​​

Proven experience in a coordination role within a customer service, after-sales support, or technical service environment. Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines. Strong communication and interpersonal skills, with the ability to effectively communicate with customers, technicians, and team members at all levels. A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs. Please submit your CV and a cover letter explaining why you are the perfect fit for the Customer After Sales and Installation Team Coordinator role at Franke Coffee Systems UK to our career’s portal. We look forward to hearing how you can contribute to our team and enhance our customers' experiences.

What we offer you

​​​​​​​

25 days annual leave. Salary Sacrifice Pension Scheme. EAP program with assisted benefits. Free car parking.

  • Sales Administrator

    4 weeks ago


    Saint Mellons, United Kingdom Lindab Full time

    Sales Administrator / Sales CoordinatorCardiff£Competitive SalaryWE ARE NOW HIRING!Hours of Work: Monday - Thursday 8am - 5pmFriday 8am - 4pmDo you have a great customer service skills and pride yourself on your organisational skills?Well, we have a great opportunity for a Sales Coordinator to join our team in Cardiff!Within this role you will provide...

  • Sales Administrator

    4 weeks ago


    Saint Mellons, United Kingdom Lindab Full time

    Sales Administrator / Sales CoordinatorCardiff£Competitive SalaryWE ARE NOW HIRING!Hours of Work: Monday - Thursday 8am - 5pmFriday 8am - 4pmDo you have a great customer service skills and pride yourself on your organisational skills?Well, we have a great opportunity for a Sales Coordinator to join our team in Cardiff!Within this role you will provide...

  • Sales Coordinator

    8 hours ago


    St. Albans, United Kingdom Pertemps London Full time

    Pertemps Recruitment agency has partnered with a major timber supplier. This company is looking for a **Sales Coordinator** to join their team in St Albans. This is a full-time, permanent role - paying between**£24000k - £28000** per annum plus bonus, **Your Role**: To provide administrative support to the regional team in the management of customer and...

  • Sales Coordinator

    7 days ago


    St. Albans, United Kingdom Pertemps Hemel Hempstead Full time

    Excellent opportunity for a Pro-active, efficient, outgoing Sales Coordinator with strong interpersonal/communication skills to join this well -established very friendly Timber Merchants situated in St Albans - Hertfordshire Overview To provide administrative support to the regional team in the management of customer and supplier orderbooks. To work closely...

  • Coordinator

    4 days ago


    St Albans, United Kingdom Secretarial and Administration Full time

    Job Title: Coordinator Location: St Albans **Salary**: Up to £32,000 Contract: Full Time, Monday to Friday 8:30-5:00pm Our client is looking for a confident and pro-active coordinator to join their growing team. They work in the logistics and technology industry offering a world leading product to their clients since being founded in 1946 and now have...

  • Sales Coordinator

    2 weeks ago


    St Albans, Hertfordshire, United Kingdom Smart10 Ltd Full time €27,000 - €30,000

    Sales Coordinator Contract: Permanent, Full Time Our client is looking for an enthusiastic and ambitious Inside Sales Coordinator to join their team. Retain and grow existing customer accounts, and upselling additional services. ·Responding to queries via telephone and email and preparing customer quotes. ·Holiday: 25 days holiday + bank...

  • Sales Representative

    4 weeks ago


    Saint Brides Wentlooge, United Kingdom Safestyle Recruitment Team Full time

    Field Sales Representative – Uncapped commissions!SAFESTYLE – Become part of our rapidly growing team today!Safestyle are now on the lookout for Self Employed Sales Representatives to enhance our exciting, professional, and friendly sales teams. In response to customer demand, we are now searching for brilliant and ambitious sales professionals to bring...


  • Saint Brides Wentlooge, United Kingdom Safestyle Recruitment Team Full time

    Field Sales Representative – Uncapped commissions!SAFESTYLE – Become part of our rapidly growing team today!Safestyle are now on the lookout for Self Employed Sales Representatives to enhance our exciting, professional, and friendly sales teams. In response to customer demand, we are now searching for brilliant and ambitious sales professionals to bring...


  • St Albans, United Kingdom Red Door Recruitment Full time

    We are recruiting for an Operations Coordinator to join an independently owned business in St. Albans who always put their employees first! This is a great opportunity for an ambitious coordinator with experience in scheduling, providing quotations and offering continuous support to customers, to work for a growing business who design, install, maintain,...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title: Internal Sales Executive** **Salary: £24,000 - £26,000 basic, plus OTE £5000** **Contract: Permanent, full time** **Location: St Albans** **Hours: Monday - Friday 08:30 - 17:30** Do you have previous sales / customer service experience? Are you confident in negotiating with clients and suppliers? Do you have a strong work ethic? If the...

  • Client Coordinator

    1 week ago


    Chalfont Saint Peter, United Kingdom Sheridan Ward Recruitment Full time

    Chalfont St Peter Customer Services £23k - 25k per year Full time / Permanent Job description Client Coordinator £23,000 - £25,000 Chalfont St Peter Sheridan ward is excited to be working closely with a lovely and well established company based in Chalfont St Peter, who are looking for a Client Coordinator! They are a brilliant company who have a friendly...


  • Saint Ives, United Kingdom Bender UK Full time

    **Customer Relations Coordinator** Bender UK is part of the Bender Group, a global, family run company with over 1,200 employees across the globe and has a reputation for leading innovation in the design and manufacture of electrical safety products. Our Customer Service & Quality department provides annual preventative maintenance, 24/7 365 engineer...


  • St Albans, United Kingdom Success Appointments Full time

    A sports merchandise company who collaborates with global A-brands to make exceptional product across football, rugby and teamwear require an Account Manager to join their growing team. Due to rapid growth, they require a Sales Coordinator to support the sales team for an immediate start. **Responsibilities**: - Sales Administration for key accounts -...


  • St Albans, United Kingdom ABC Fencing Limited Full time

    **Title**:Operations Coordinator** **Reports to**: Operations Manager **Based**: Office-Based (St Albans) **Primary Duties**: - Planning of new installation jobs 6 weeks in advance; confirming delivery dates of materials and start dates with clients. - Liaising first-hand with clients and suppliers. - Procurement of materials & fixings along with...


  • St Albans, United Kingdom ABC Fencing Limited Full time

    **Title**:Operations Coordinator** **Reports to**: Operations Manager **Based**: Office-Based (St Albans) **Primary Duties**: - Planning of new installation jobs 6 weeks in advance; confirming delivery dates of materials and start dates with clients. - Liaising first-hand with clients and suppliers. - Procurement of materials & fixings along with...


  • St Albans, United Kingdom Lit Fibre Full time

    Lit Fibre is an exciting and innovative ISP, dedicated to bringing full fibre broadband to residents across the UK. Founded by a passionate team with over 25 years' experience building FTTP networks, we are striving to deliver our 10 Gigabit-capable network to homes across the nation, backed by unprecedented levels of customer support. This is a crucial...

  • Team Member

    3 weeks ago


    Saint Albans, United Kingdom Next Full time

    SHIFTS YOU ARE APPLYING FOR: 12hrs p/w; Mon 09:30 - 15:30; Fri 12:00 - 15:00; Sat 10:30 - 14:00 Working as part of a fast-paced store team, your top priority will be to efficiently process our products so that they are available to customers as quickly as possible. When you’re needed to work on the salesfloor, your outstanding customer service skills...

  • Team Member

    3 weeks ago


    Saint Albans, United Kingdom Next Full time

    SHIFTS YOU ARE APPLYING FOR: 18.50hrs p/w; Sun 12:00 - 17:00; Thu 07:00 - 10:30; Fri 10:30 - 15:30; Sat 10:30 - 16:30 Working as part of a fast-paced store team, your top priority will be to efficiently process our products so that they are available to customers as quickly as possible. When you’re needed to work on the salesfloor, your outstanding...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Executive **Salary**: £27,000 - £31,000 per annum **Location**: St Albans **Contract**: Permanent, Full Time **Hours**: Shifts between Monday - Sunday, between 9am and 8pm **COMPANY PROFILE** Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Executive **Salary**: £27,000 - £31,000 per annum **Location**: St Albans **Contract**: Permanent, Full Time **Hours**: Shifts between Monday - Sunday, between 9am and 8pm **COMPANY PROFILE** Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in...