Practice Operations Manager

3 weeks ago


Buckhurst Hill, United Kingdom Primary Care Careers Full time

Job summary

Palmerston Road Surgery is excited to find our new practice operations manager - we are looking for someone to work 30 hours per week.

This is a developmental role with a long-term view to take on more practice management responsibilities over time, with the support and mentorship of the business manager.

Main duties of the job

Responsibility for the day-to-day running of the surgery; Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners; Attending local meetings, to represent the surgery, and reporting to partners; Effectively managing all staff; Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners; Developing effective partnership, with other organisations, to benefit the practice; Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment; Handling patient enquiries and suggestions, including oversight of the complaints procedure in conjunction with the business manager; Reviewing and updating the practices information leaflet and website; Handling practice publicity and health education materials; Being involved in managing the computer system, including organising any maintenance and developments to the system; Ensuring practice compliance with data protection legislation; Acting as liaison between the ICB, PCN and local organisations.

About us

At Palmerston Road Surgery, we have just under 5000 registered patients. We have 3 GPs (2 partners, 1 salaried GP), 2 nurses and a busy and vibrant reception team.

Why work for us? This is a unique opportunity for someone with great leadership skills to take that step towards becoming a practice manager. We are a small practice with an exceptional reputation for quality patient care. We have been working through a transition period and are excited about the future of the surgery. We are modernising our processes and equipment, and working on exciting premises projects too - what a time to join

We also offer:

NHS Pension Scheme which is a defined benefits scheme - 20% employer contribution Proper Pay - Living Wage Foundation Accredited Eye-care vouchers Annual Leave: 33 days FTE (inclusive of public holidays) Company sick pay Mentorship, training, skills development, progression opportunities Job description

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

Essential

Good understanding of clinical administration; Knowledge of SystmOne; Good understanding of HR, premises management, IT and complaint handling; Prior experience of leadership and personnel management, ideally within a healthcare setting; Self-motivated, with a forward-thinking, solution-focused approach; Ability to develop, implement and embed policies, procedures and guidelines; Experience of working in an ever-evolving environment, with an ability to cope with regular change; Excellent organisational, management and planning skills, IT skills and communication skills; Ability to implement and manage change effectively; Good interpersonal management skills, a motivator, a peoples person, a force for positivity; Ability to identify training and development needs in self and other as well as experience of appraising staff.

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