Proposition Development Manager

4 weeks ago

Royal Tunbridge Wells, United Kingdom AXA Full time
Closing date: 03/06/2024

Career area: Marketing & Communications

Specialism: Marketing & Communications (including Digital)

Salary: Dependent on experience

It's an exciting time to join the Marketing & Propositions team here at AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To contribute to the development of new, differentiating, customer propositions and care pathways across the AXA Health proposition portfolio, we're looking for a talented individual to join the team.

As Proposition Manager, you'll take a hands-on role in developing our new and existing Health and Wellbeing Propositions and care pathways, from the development of customer insight through to concept and on to launch, whilst ensuring we deliver on time and in control.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you'll be doing:

Work with the Insight team to develop new customer, business and competitor insights to develop class-leading propositions and customer journeys. Ensure customer insights flow into concept development and employ customer-centric design techniques to create compelling value concepts and member experiences. Develop end-to-end service designs and blueprints, creating digital first but not digital only journeys that are loved by our members. Work with the Senior and Lead Proposition managers to procure, onboard and manage third party services. Work collaboratively with teams across the business to support the delivery of propositions. Consistently develop and review customer, clinical, and business KPIs against plan to provide feedback loops into new proposition development. Manage frameworks for identifying and mitigating risk, considering all categories including conduct, operational and business risk. Progress new operating models and proposition development through the business governance processes.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate

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