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Proposition Development Manager

4 months ago

Royal Tunbridge Wells, United Kingdom AXA Group Full time

It’s an exciting time to join the Marketing & Propositions team here at AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To contribute to the development of new, differentiating, customer propositions and care pathways across the AXA Health proposition portfolio, we’re looking for a talented individual to join the team.

As Proposition Manager, you’ll take a hands-on role in developing our new and existing Health and Wellbeing Propositions and care pathways, from the development of customer insight through to concept and on to launch, whilst ensuring we deliver on time and in control.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. 

We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing: 

Work with the Insight team to develop new customer, business and competitor insights to develop class-leading propositions and customer journeys. Ensure customer insights flow into concept development and employ customer-centric design techniques to create compelling value concepts and member experiences. Develop end-to-end service designs and blueprints, creating digital first but not digital only journeys that are loved by our members. Work with the Senior and Lead Proposition managers to procure, onboard and manage third party services. Work collaboratively with teams across the business to support the delivery of propositions. Consistently develop and review customer, clinical, and business KPIs against plan to provide feedback loops into new proposition development. Manage frameworks for identifying and mitigating risk, considering all categories including conduct, operational and business risk. Progress new operating models and proposition development through the business governance processes. 

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.


Your Profile

What we’re looking for:

Experience of developing digital and non-digital propositions from insight to launch phase, ideally within a regulated environment. Hands-on experience of developing customer insight briefs to drive proposition concept design. Experience in developing new customer journeys in a digital and non-digital context, mapping end-to-end operational processes, and customer journeys. Experience of working with operations and digital development teams to develop customer propositions, both internally and with third party partners. Good understanding of the customer, business and clinical metrics required to appraise propositions and pathways. Strong project management skills, with hands-on experience of launching propositions, on time and in control. Understanding of risk management frameworks to manage financial, non-financial and clinical risk. Good commercial awareness of the basic concepts associated with P&L and pricing. Good appreciation of the commercial dynamics with the Healthcare sector.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.


About AXA

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About the Entity

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.


What We Offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits

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