Medical Secretary

1 month ago

Derby, United Kingdom Overdale Medical Practice Full time

Job summary

An exciting opportunity to join and experienced and friendly team, providing an excellent service to our 11,000 patients. The role be to provide general secretarial support to the practicemanager, doctors and health professionals, involving word processing, e-referrals and referral templates with general clerical work across two sites.

We are looking for someone to work between 20 - 30 hours per week (please specify desired number of hours within the application). The job is based at the Borrowash site, althoughthere may be the need to travel between the two sites.

We would welcome informal discussions about the role.

Main duties of the job

Typing of all clinical and non-clinical administration from GPs and clinical team Record all contact regarding patients on the clinical system. Ensure that appropriate referral forms are used by the team Complete fast track referrals via the ERS system. Complete e-referrals and code accordingly Check for, chase up and action e-referral rejections. Chase and follow up requests from patients and clinicians. SystmOne tasks to be actioned in a timely manner Telephone contact with outside agencies. To perform any other task as required, appropriate to the role of a medical secretary.

About us

The Overdale Medical Practice is a well-established practice providing excellent care to 11,000 patients. Our team consists of 8 GPs, 3 nurse practitioners, a long term conditions nurse and four practice nurses. We have a highly experienced administrative team who work really well together to support the smooth running of the surgery.

We also involved in a primary care network with one other practice, through which we employ a team of pharmacists, social prescribers, a health coach and a physio.

Job description

Job responsibilities

Jobresponsibilities:

To provide an copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To organise referrals through the electronic referral service To liaise with patients with regard to their hospital appointments To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To assist the practice manager with all clerical and administrative duties. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. File patient records and correspondence in patient medical records. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the secretarial team during periods of sickness and annual leave. In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform secretarial duties. To receive and dispatch mail and maintain a pending system.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health& Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equalityand Diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/ProfessionalDevelopment:

The post-holderwill participate in any training programme implemented by the Practice as part ofthis employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holderwill strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance ofeffective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contributionto the Implementation of Services:

The post-holderwill:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification

Experience

Essential

Experience of secretarial / administrative work

Desirable

Experience of medical secretarial work NHS Experience Experience working as part of a team

Qualifications

Essential

Educated to A level or equivalent

Desirable

IT / word processing qualification

Knowledge and skills

Essential

IT skills Keyboard skills Literacy skills Verbal communication skills

Desirable

SystmOne experience Electronic referral system experience

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