Receptionist

1 month ago


Bedford, United Kingdom Queen's Park Group Surgery Full time
About the Role Queens Park Group Surgery have an exciting opportunity for a receptionist to join their busy team on a part-time basis, for 20 hours per week, Monday and Tuesday 12pm- 7pm and Friday 8am - 3pm. Working within a friendly reception team, this role is an essential front-line position at the practice. Receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting patients and visitors to the practice. Booking in patients and visitors in line with practice appointments and visitor procedures. Responding to all patient and visitor requests.  Ensuring computerised appointment system is up-to-date. Booking, amending and cancelling patient appointments. Distribution of completed prescriptions.  Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Ensuring answering machine service is set up as per opening hours.  Scanning, read coding and distribution of mail.
Please see attached job description for further information. About the Candidate Applications from organised, adaptable, and friendly individuals would be welcome, who are keen to help provide high levels of customer service at the practice and have the following attributes: NVQ in customer service or equivalent would be an advantage.  Able to work effectively as part of a team.  Problem solving and good interpersonal skills.  Empathetic.  Working in a confidential manner. Able to work on own initiative. Good time management and able to work to deadlines. GP Practice experience would be an advantage. Flexible and adaptable. About Us Queens Park Surgery is one of the leading GP practices in Bedford and have a practice population of over 12000 patients, with a range of clinicians, including six GPs, five practice nurses, one prescribing practitioner and two health care assistants, they have CQC rating of 'Good'.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


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