Administration Advisor- Elderly Care
2 weeks ago
Job summary
We are recruiting for a Administration Advisor- Elderly Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be working with all members of the Elderly Care team which includes the Divisional Managers, Elderly Care Nurses, Secretaries, and Elderly Care & Frailty Consultants ensuring timely management of outpatient appointments.
You will be supported with on the job training.
Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond
Main duties of the job
You will provide effective administrative support service to the Elderly Care team including co-ordination of outpatients appointments and validating waiting lists.
You will work independently using your own initiative and apply a high degree of confidentiality to all aspects of your work.
You will undertake your duties without direct supervision, working within broad procedural guidelines.
Ensure referrals are entered onto Lorenzo with an appropriate access plan in accordance with the 18 week pathway.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), NorthwoodWe have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Education
Essential
Educated to minimum GSCE level or equivalent Wordprocessing Databases
Experience
Essential
Experience of working within outpatient or in an appropriate administrative role Handling telephone enquires with confidence Dealing with patients & relatives Database management & validation
Desirable
Audit experience Experience of Lorenzo and other NHS IT systems NHS Experience Experience with Elderly Care Service
Skills
Essential
Organisational skills Good keyboard skills Customer relation skills Excellent communication Ability to work under pressure and adapt to change IT Literacy
Knowledge
Essential
Knowledge of MS Word and Excel spread sheets Knowledge of Local and National target( RTT 18 weeks and 6 weeks for diagnostics)
Desirable
Knowledge and skills for dealing with patients who are verbally or physically aggressive Knowledge of medical terminology
Other
Essential
Ability to prioritise workloads from various different sources Able to work independently Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day-
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