Administration Advisor- Elderly Care

1 week ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for a Administration Advisor- Elderly Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be working with all members of the Elderly Care team which includes the Divisional Managers, Elderly Care Nurses, Secretaries, and Elderly Care & Frailty Consultants ensuring timely management of outpatient appointments.

You will be supported with on the job training.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

You will provide effective administrative support service to the Elderly Care team including co-ordination of outpatients appointments and validating waiting lists.

You will work independently using your own initiative and apply a high degree of confidentiality to all aspects of your work.

You will undertake your duties without direct supervision, working within broad procedural guidelines.

Ensure referrals are entered onto Lorenzo with an appropriate access plan in accordance with the 18 week pathway.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationEducationEssential criteria
  • Educated to minimum GSCE level or equivalent
  • Wordprocessing
  • Databases
ExperienceEssential criteria
  • Experience of working within outpatient or in an appropriate administrative role
  • Handling telephone enquires with confidence
  • Dealing with patients & relatives
  • Database management & validation
Desirable criteria
  • Audit experience
  • Experience of Lorenzo and other NHS IT systems
  • NHS Experience
  • Experience with Elderly Care Service
SkillsEssential criteria
  • Organisational skills
  • Good keyboard skills
  • Customer relation skills
  • Excellent communication
  • Ability to work under pressure and adapt to change
  • IT Literacy
KnowledgeEssential criteria
  • Knowledge of MS Word and Excel spread sheets
  • Knowledge of Local and National target( RTT 18 weeks and 6 weeks for diagnostics)
Desirable criteria
  • Knowledge and skills for dealing with patients who are verbally or physically aggressive
  • Knowledge of medical terminology
OtherEssential criteria
  • Ability to prioritise workloads from various different sources
  • Able to work independently
  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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