General Manager Interim

3 weeks ago

Sunderland, United Kingdom AG Hotels Group Full time
AboutUs

Best Western Magnum HotelSunderland is a 63 bedroom 3 star hotel in Sunderland Durham(currently under refurb). It has a variety of corporate and leisuredemand drivers and a great potential to grow its market share andrevenue.

The hotel is run by AG HotelsGroup an ambitious hospitality platform run by an entrepreneurialteam. Portfolio spans 14 prime locations across the United Kingdomstriving to create each hotel a Happy ThrivingPlace.

Our Core Values:GRACES
  • Growth:Unleashing our fullpotential.
  • Responsibility:Taking ownership forresults.
  • Ambition:Realizing audacious goals that impactlives.
  • Credibility:Delivering onpromises.
  • Expertise:Becoming masters of ourfield.
  • Service:Serving our community as a force forgood.
RoleOverview

We are looking for anexperienced hotel professional to join as General Manager (Interim)for our newly renovated 63 bedroom hotel in Sunderland.You will be at the helm of our operations guided byour GRACES values. Your leadership will steer us toward successensuring impeccable service financial stability and guestsatisfaction.

Responsibilities
OperationalLeadership
  • Collaborateclosely with the Regional Manager and central teams to executestrategicplans.
  • Supervisedepartment heads maintaining seamless coordination across allfunctions.
  • Monitorperformance metrics identify areas for improvement and implementsolutions.
  • Handleguest inquiries and complaints with professionalism andefficiency.
  • Ensurehealth and safety of thepremises.
  • Engagein property improvement planinitiatives.
GuestExperience
  • Upholdour commitment to exceptionalservice.
  • Ensureimmaculate guest rooms and publicareas.
  • Facilitatesmooth checkin/checkoutprocesses.
  • Addressguest requests promptly andcourteously.
FinancialManagement
  • Assistin budget preparation and costcontrol.
  • Optimizerevenue streams (rooms F&Bevents).
  • Collaboratewith the finance team to achieve financialtargets.
HumanResources
  • Participatein recruitment training and development ofstaff.
  • Fostera positive work environment and promoteteamwork.
  • Conductperformance evaluations and address employeeconcerns.
SalesandMarketing
  • Supportlocal marketing initiatives to enhance brandvisibility.
  • Cultivaterelationships with corporate clients and groupbookings.
  • Monitoronline reviews and proactively manage ourreputation.


Requirements
  • Bachelor s degree in Hospitality Management(preferred).
  • 5 years proven trackrecord in hotel management or a related role.
  • Exceptional communication and problemsolvingskills.
  • Proficiency in hotelmanagement software (PMS POS etc.).
  • Flexibility to work weekends andholidays.


Benefits
  • Discounts: Enjoy exclusive discounts on hotelstays dining and amenities.
  • ProfitSharing: Be part of our shared success your efforts directly impactour bottom line.
  • Private HealthCare: Comprehensive coverage for yourwellbeing.
  • Generous Bonus Scheme:Recognizing exceptional performance.
  • Rapid Growth: Your ambition fuels your careertrajectory.

If you reready to elevate our guest experience and lead with finesse weinvite you to apply. Let s create exceptional moments together


Bachelor s degree in Hospitality Management (preferred). 5 yearsproven track record in hotel management or a related role.Exceptional communication and problem-solving skills. Proficiencyin hotel management software (PMS, POS, etc.). Flexibility to workweekends and holidays.

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