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General Manager Interim

2 months ago

Sunderland, Sunderland, United Kingdom AG Hotels Group Full time
About Us

AG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each of our hotels, where guests can enjoy exceptional service and a memorable experience.

We are seeking an experienced hotel professional to join our team as an Interim General Manager for our newly renovated 63-bedroom hotel in Sunderland. As a key member of our leadership team, you will be responsible for driving operational excellence, ensuring impeccable service, and achieving financial stability.

Key Responsibilities
  • Operational Leadership
    • Collaborate closely with the Regional Manager and central teams to execute strategic plans.
    • Supervise department heads, maintaining seamless coordination across all functions.
    • Monitor performance metrics, identify areas for improvement, and implement solutions.
    • Handle guest inquiries and complaints with professionalism and efficiency.
    • Ensure the health and safety of the premises.
    • Engage in property improvement plan initiatives.
  • Guest Experience
    • Uphold our commitment to exceptional service.
    • Ensure immaculate guest rooms and public areas.
    • Facilitate smooth check-in/check-out processes.
    • Address guest requests promptly and courteously.
  • Financial Management
    • Assist in budget preparation and cost control.
    • Optimize revenue streams (rooms, F&B, events).
    • Collaborate with the finance team to achieve financial targets.
  • Human Resources
    • Participate in recruitment, training, and development of staff.
    • Foster a positive work environment and promote teamwork.
    • Conduct performance evaluations and address employee concerns.
  • Sales and Marketing
    • Support local marketing initiatives to enhance brand visibility.
    • Cultivate relationships with corporate clients and group bookings.
    • Monitor online reviews and proactively manage our reputation.
Requirements
  • Bachelor's degree in Hospitality Management (preferred).
  • 5 years proven track record in hotel management or a related role.
  • Exceptional communication and problem-solving skills.
  • Proficiency in hotel management software (PMS, POS, etc.).
  • Flexibility to work weekends and holidays.