Practice Manager

3 months ago

Crewe, United Kingdom Earnswood Medical Centre Full time

Job summary

We are a busy, forward thinking general practice looking for someone with good management and leadership skills to join our existing management team to help us achieve our aims and objectives. We are an energetic team working to always improve our staffing and patient experience. The practice has a good CQC rating in all areas and prides itself on maintaining high standards of care. The vacancy has arisen as we are looking to strengthen our management team to create a safe, efficient, profitable and effective practice.

Main duties of the job

HR- Operational HR lead for all staff. Manage staff performance via appropriate interventions, appraisal system and regular meetings. Manage and oversee recruitment & retention of staff. Overall line management of staff as per organogram. Ensure all staff are adequately inducted and remain appropriately skilled to carry out their duties.

Health & Safety Management- Maintain up to date knowledge of guidelines & legislation. Oversight of Infection Control & Health & Safety, carrying out regular audits to ensure compliance. Responsibility for maintaining and carrying out all building related risk assessments. Direct liaison with Building Manager & staff.

Communication - Be the focal point of practice level communication. Share information with all staff, patients and wider stakeholders according to need.

Management - Provide operational management to the whole practice, providing support and direction to staff and line managers. Monitor and evaluate staff performance ensuring it aligns to the practice's overall aims and objectives. Ensure CQC compliance, working with the registered managers to implement and embed practice policies. Ensure all team members have an annual appraisal and all have a regularly reviewed PDP.

About us

Earnswood MedicalCentre serves around 17,250 patients across a diverse population in Crewe. We use a multidisciplinary approach bringingtogether 5 GP Partners, 1 Business Partner, 5 salaried GPs, an ACP team, Practice Nurse Team, Clinical Pharmacists, a Paramedic,Social Prescribers, Mental Health Nurse, Physiotherapist and our non-clinical team to deliver an efficient andeffective service, delivering the highest standards of patient care.

We are a proud training practice, supporting GP Registrars, Medical Students, Student Nurses, ACP trainees & trainee clinical pharmcists.

The practice achieves high QoF scores and are commissioned to provide a range of enhanced services. We are an active part of Eagle Bridge PCN, sharing services and best practice.

We are a friendly and supportive partnership providing innovative services and high quality care. We have always been at the forefront of NHS developments and have a strong practice management team.

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: All salaried GPs, Clinical Line Managers, IT Manager, Operations Manager and all other staff not line managed by the previous list.

d. Managing the recruitment and retention of staff.

e. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

f. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

g. Implementing and embedding an effective staff appraisal process

h. Implementing effective systems for the resolution of disciplinary and grievance issues

i. Ensuring compliance with HR legislation

j. Operational HR Lead.

k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

l. Implementing and embedding an efficient business resilience plan (BRP) in conjunction with the Business Partner

m. Coordinating the reviewing and updating of all organisation policies and procedures in conjunction with the Deputy Business Manager

n. Leading change and continuous improvement initiatives; coordinating projects within the organisation as directed by the Business Partner.

o. Coordinating the compilation of organisation reports in line with the practice development plan (PDP)

p. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

q. Adopting a strategic approach to the management of all patient services matters

r. Developing, implementing and embedding an effective communication strategy (internal)

s. Ensuring the organisation maintains compliance with its NHS contractual obligations

t. Actively encouraging and promoting the use of patient online services

u. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

v. Liaising at external meetings as required

w. Marketing the practice appropriately

x. Supporting the management of the Patient Participation Group

y. Supporting the Operations Manager when needed in the management of all complaints in line with current legislation and guidance.

z. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

aa. Ensuring compliance with IT security and IG

bb. Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

cc. Health & Safety Lead within the practice

dd. First point of contact with the building Manager

Person Specification

Qualifications

Essential

Good standard of education with excellent literacy and numeracy skills

Desirable

Educated to degree level in business or healthcare Leadership or Management qualification

Experience

Essential

Experience of working in a healthcare setting Experience of working with the general public Experience of managing multi-disciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully implementing projects Experience of workforce planning and development

Desirable

Experience of working in General Practice Experience of managing a budget Health & Safety experience CQC experience

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