IT Desktop Support Officer

4 weeks ago

Lincolnshire, United Kingdom Axiom Technologies Full time

Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description:

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management • Windows Client Administration • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. • Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance. • Identify, log, and resolve technical problems with software applications or network systems. • Identify potential changes and system improvements to present to technical teams for consideration and implementation. • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. • Where required, administer, and resolve issues with associated end-user workstation network software products. • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. • Expertise in supporting network devices and servers in business environments. • Ensure that work is carried out within agreed service levels and in accordance with project guidelines. • Explain and document technical issues in a clear way to technical teams, and business stakeholders. • Have a proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune, etc. • Develop in-depth technical knowledge and domain expertise within End User Computing technologies. • Proactive and passionate about the EUC world, with strong interpersonal skills and excellent time management skills • Strong capabilities in Windows 10 support, migration, and deployment. • If necessary, liaise with third-party support and PC equipment vendors. • Perform related duties consistent with the scope and intent of the position. • Hands-on Experience in End-to-end Desktop/Laptop life cycle management. • Experience and desire to work in a Global delivery environment. • Communication and Analytical skills

Personal Attributes:

Excellent End-user computing skills. Good knowledge of Infrastructure support. Strong analytical and problem-solving capabilities Well-organized and extremely detail-oriented Strong customer service ethic and great communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PC/Laptop hardware PC/Laptop peripherals, including printers Mobile devices

Basic knowledge of:

Active Directory Exchange Apple OS SCCM

IT Qualifications

At least one of the following:

PC/Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification

Experience in a similar role

5+ years of relevant experience. Freshers and IT Students are also welcome but with IT backgrounds. Ready to travel 12-18 Miles as per the requirement.

What next?  

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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