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Experienced Medical Receptionist

4 months ago

Halesowen, United Kingdom Feldon Practice Full time

Job summary

APPLICATIONS FROM PREVIOUS APPLICANTS WILL NOT BE CONSIDERED - GP SURGERY EXPERIENCE REQUIRED

We are looking for a 30hrs per week part-time Experienced medical receptionist to join ourfriendly medical practice located in Halesowen. The successful candidate willneed to provide a first-class level of admin/reception and customer service toour patients and enjoy working in a reception environment.

The role is demandingbut rewarding as we are a busy GP practice serving approx 9,600 patients, forthis reason you will need to to possess excellent communication, timemanagement and multi-tasking skills

Main duties of the job

Provide general assistance to thePractice team and project a positive and friendly image to the patients andother visitors, either in person or via the telephone.

Deal with all general enquires,explain procedures and make new and follow-up appointments.

Using your own judgement andcommunication skills ensure that patients with no prior appointment but needurgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements andformal requirements to new patients and those seeking temporary cover andensure procedures are complete.

Enter patient information on thecomputer clinical system as required.

Action tasks sent via workflow.

knowledge of emis web - Not essential training will be given Reception experience Team working Communication skills

About us

About Us

We are a well-established GP registrar training practice basedin Halesowen across two sites. Serving a practice population of approximately9,600 patients. We are looking for someone to join our team of excellentreceptionists and administrators.

Job description

Job responsibilities

Ensure an efficient reception service is provided to patients and visitors to the practice Deal with general enquiries, explain procedures and make new/follow up appointments Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy and appropriate delivery Liaise with GPs/Nurses and carry out tasks as requested Other regular duties: Action prescriptions, Chaperone patients (training provided), keep up to date with changes in policy and procedure, advise patients of payments for private services, process payments, computer data entry, filing medical records Premises: Open up premises at the start of the day. When last to leave at the end of the day, ensure that the building is totally secured Facilitate communication between patients and members of the primary healthcare team, secondary care and other associated agencies. Undertake any other additional duties appropriate to the post as required by the Partners, Practice Manager Team or Reception Team Leader. Person Specification

Qualifications

Essential

GCSE grade A to C in England and Maths Good English written and language skills