Medical Receptionist/patient Services Officer

6 months ago

Halesowen, United Kingdom Halesowen Medical Practice Full time

**Job Summary The purpose of the role is to**: - Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. - Undertake a variety of administrative duties to assist in the smooth running of the practice. - Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Undertake signposting of patients in the role of a Care Navigator to other health and social care services as appropriate. Job Responsibilities The post holder will: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Maintaining and monitoring the practice appointment system. Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring that callers are directed to the appropriate healthcare professional. Action repeat prescription requests in accordance with practice guidelines. Advise patients of relevant charges for private (non
- General Medical Services) services, accept payment and issue receipts for same.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure that all new patients are registered onto the computer system promptly and accurately Process patients change of address - computer data and medical records (have knowledge of Practice area. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Processing and distributing incoming and outgoing mail.

Providing clerical assistance to practice staff and clinicians from time to time, including data processing, filing, photocopying, faxing and scanning. Taking messages and passing on information. To monitor visitors to the practice, ensuring that practice protocols are adhered to. Ensure the waiting room is kept clean and tidy and notice boards and leaflet dispensers are updated under the direction of the Team Leader or Practice Manager.

Receiving all deliveries to the practice and ensuring that recipients are notified promptly following receipt and that where vaccines are received, action is taken to ensure maintenance of cold chain. Receiving payments from patients for non-NHS work carried out by the practice in accordance with practice protocol. Communicating test results to patients at the request of the clinician in accordance with practice protocol. Handling patient samples and sharps boxes in accordance with the practice protocol.

To oversee clinical waste collections in accordance with the practice protocol. To view the shredding of confidential clinical waste material upon collection. Arrange transport for patients where required. Organise interpretation services for patients where required.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Assisting in the induction of new staff to the practice. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping kitchen areas clean and tidy in turn with other teams. To purchase milk and other sundries in accordance with the agreed practice rota using practice funds.

To provide cover within the department or within the Clinical Support Services Department where directed. To undertake any other duties as requested by Team Leader or Management Team. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

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