Concierge (Waking Nights)

Make a Difference: Join Our Team at mhs homes

Are you passionate about supporting young people and eager to work for one of Kent’s leading housing associations? At mhs homes we manage three Foyers in Medway, providing housing and support services to young adults aged 1625-with challenging and complex behaviours. We're looking for individuals who share our values and are committed to making a positive impact on young people’s lives to join our team.

Why Join Us?

• Incredible Benefits: Enjoy a fantastic benefits package designed to support a healthy work/life balance.
• Meaningful Work: Help vulnerable young adults aged 16-25 gain the skills and confidence they need to live independently within their local community.
• Professional Growth: Access to training and development opportunities to help you grow in your role.

The Role

You’ll provide overnight cover at our young person’s Foyers. Working a 12 hour shift patten (8pm 8am), three days on, six days off (with potential for additional shifts), providing a high quality and responsive concierge service in conjunction with the Support Officers and Scheme Manager.

Key Responsibilities:

• Ensure the safety and wellbeing of the young adults living at the Foyers
• Be the first point of call for advice and security when support officers aren’t on site.
• Manage the building overnight and at weekends, monitoring access to the building and handled out of ours security.
• Deal with concerns, resolving them at the first point of contact wherever possible.
• Resolve out of hours issues using de-escalation skills where appropriate.
• Maintain cleanliness and prepare empty rooms for re-letting.

Waking Night Shift Pattern

• Twelve hour shifts
• Three days on, six days off with option for additional shifts across our Foyers

What We’re Looking For:

• Experience working with young people with complex support needs.
• Knowledge of welfare benefits.
• Understanding of lone working principles.
• Ability to pass an enhanced DBS check, with satisfactory references and medical fitness confirmation.

We offer

• A performance based annual bonus + pension contributions matched up to 6%
• Training & Development and opportunities for continuing professional development
• A great team of colleagues to work with
• Regular charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking
• Access to two holiday homes (in Dorset and Norfolk)

Interested?

If this sounds like you, we’d love to hear from you

Find out what it’s like to be part of #teammhs in our recruitment video

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus.

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.