Medical Secretary

Job summary

Part Time Hours

An exciting opportunity has risen within the Renal, Respiratory, Cardiology & Vascular CMG for a Medical Secretary to support the Respiratory Administration Team at Glenfield Hospital.

The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality secretarial work.

You should be able to work well under pressure and have the ability to prioritise your own workload possessing excellent organisational skills and being able to identify and escalate any problems to the Management Team in a timely manner.

Main duties of the job

To provide leadership for the clinical facing administration teams, and may undertake day to day supervision of the Medical Administration Team/s, induction and training of the Medical Team Administrators.

Often being the first point of contact for patients the role is intrinsically linked to the patient journey by supporting the clinical multi-disciplinary team, in line with the UHL Values.

To provide a full secretarial and administrative support service to the clinical / medical team/s.

To monitor and ensure clinical correspondence is produced and compliant with the Trust quality standards.

To provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: Job description

Job responsibilities

To provide an administrative and secretarial service to the clinical / medical teams.

This will include:-o

To monitor and ensure clinical correspondence is produced and compliant with the Trust quality standards.

Manage dictation, ensuring letters are typed, quality checked, stored in the appropriate hospital system and sent out in a timely manner.

Managing the Clinical / Medical Teams filing system.

Managing the Clinical / Medical Team work diaries and adjusting plans /schedules as necessary.

Maintain the office systems for recording and tracing patient records within the department and assist the Records Department in locating patient record.

Minute taking.

Ensuring consumable stock levels are adequately maintained in line with service needs

please see job description/person specification for full details on the role

Person Specification

Training & Qualifications

Essential

Educated to GCSE standard or equivalent

Desirable

CLAIT

Training & Qualifications

Essential

NVQ III or equivalent

Training & Qualifications

Essential

RSA III or equivalent typing; or RSA II plus relevant secretarial experience

Desirable

Has attended a Medical Secretary course

Experience & Knowledge

Essential

Knowledge of software programmes including MS Office

Desirable

Experience in use of NHS systems and procedures such as HISS/PAS

Planning and organisation skills

Essential

Ability to organise and prioritise own workload to meet deadlines

Experience & Knowledge

Essential

Experience of dealing with customers/patients

Desirable

Exposure to dealing with complaints

Communication and relationship skills

Essential

Proven effective team working

Desirable

Supervisory experience

Experience & Knowledge

Essential

Knowledge of a range of secretarial procedures including diary management

Desirable

At least two years working in a large complex organisation

Experience & Knowledge

Essential

Understanding of medical terminology

Communication and relationship skills

Essential

Effective communication skills

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