Team Secretary

2 weeks ago

Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time

Job summary

An exciting opportunity has arisen for a Team Secretary to provide essential admin support for the Mental Health Services for Older People (MHSOP) for our South Leicestershire Community Mental Health Team based at the Neville Centre.

This is a fast paced, often challenging role for anyone who enjoys delivering gold standard customer care to our patients. You will need to have excellent communication skills, the ability to think on your feet, the ability to follow process and to contribute effectively towards team work and problem solving. You will need an excellent telephone manner and the ability to listen, to often distressed patients. Detailed and accurate information taking will also be a requirement for this post. If you enjoy hard work and have an enthusiastic approach to learning ,this is an excellent opportunity for someone wishing to progress within LPT.

Main duties of the job

The Team Secretary will be the main point of contact providing a comprehensive administrative service for the CMHT team. You will be expected to attend, minute and document accurate team minutes, assisting with the multi-disciplinary team (MDT) meetings. Process patient referrals and discharges, liaise with service leads to collate critical service data, assist with clinical staff diary management, and update service data held on MS Excel spreadsheets. You will be required to provide cover for the Medical Secretary as needed. Use of the Electronic Patients Record system is key to the role.

You will also carry out office administration work which will include typing clinic and appointment letters, scanning, ensuring the team has sufficient PPE and office stationery stocks and dealing with telephone queries from patients, patients relatives, or external agencies.

The ideal post holders will have a proactive can do attitude and demonstrate behaviours consistent with the Trusts values of Compassion, Integrity, Respect and Trust.

You would need to be able to prioritise your work and help support minimising delays which impact on patient waiting times.

You will also need

o Excellent communication skills verbal and written

o A good understanding of database systems and inputting of data

o Experience of working with Microsoft Excel and Word

o Excellent organisation skills with an attention to detail

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Qualifications

Essential

Good general education. Minimum Pass (C) in GCSE English Language or equivalent. RSA II/OCR/ typing/audio typing or equivalent qualification / experience is essential or the ability to demonstrate high levels of speed and accuracy in word processing. ECDL or equivalent experience of Microsoft Office (Word, Excel, Powerpoint, Outlook etc; intranet, e-mail)

Experience

Essential

Experience of prioritising own workload. Excellent organisational skills. Experience of managing day to day workload. Experience of inputting and retrieving information from a database Experience of working independently on own initiative (within given boundaries). Experience of working under pressure to deadlines. Experience of problem solving and analysis. Experience of time management, work prioritisation.

Personal Attributes

Essential

Willingness to learn new skills/train in line with service development. Self-motivated with ability to work on own initiative. Ability to be adaptable and flexible in approach to work. Appreciation and respect for the needs of people with mental health problems and their families. Ability to remain calm under pressure. Demonstrate a flexible approach to work and a willingness to cover for others both locally and across sites. Excellent communicator with the ability to reassure and motivate staff and teams.

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