Technical Support for Diageo

1 month ago

Thame, United Kingdom CPM Full time

Our Client

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you’ll be doing?

To handle all contacts, including challenging technical calls, to a high standard To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills To take part in our Guinness accreditation program to become certified as a product and technical expert Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

What skills & experience you’ll bring to us?

Must be 18+ Educated to GCSE/O’Level standard including Maths and English Confident telephone manner, including good communication and listening skills A genuine passion for delivering outstanding customer/client service Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem-solving You are very well organized and have excellent interpersonal skills You know how to work within a team Accurate in data capturing Computer literate

Benefits

What do we offer?

Start Date: 29th of April Contract: Permanent contract (6-month probation period) Full-time: (37.5 hours/week) Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given Salary: - £22,880 per year + bonus based on performance vs. KPIs Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

Other Benefits:

Life Cover (Communications/advisors 1x Salary) Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work. Company pension Cycle to Work Scheme Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing. Give & Gain Scheme - 2 days a year to complete voluntary or Charity work Long Service Awards Refer a Friend Scheme

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare#wearecurious#weachievetogether

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