Digital Support Specialist for Diageo

2 months ago


Thame, United Kingdom CPM International Full time

**Our Client**:
Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We have a fantastic new job opportunity working for one of the top brewers in the UK. This is an exciting & widely varied role that will see you be part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls.

**What you´ll be doing**:

- Have a good understanding of the client activity, product information and all areas of the Diageo One Platform, both customer facing and backend administration (training provided)
- Support Diageo’s internal ‘D1’ team with all aspects of the platform including testing and feedback
- Process POS and glassware orders through third-party online ordering systems
- To act as overflow for inbound telephone lines for general queries from outlets and support first line triage of faults
- Establish close working relationships with the wider Diageo Dispense, Diageo ‘D1’, Quality Engineer and Sales teams

**Requirements**:
**What skills & experience you’ll bring to us?**:

- Applicants must be aged 18+
- Educated to GCSE/O'Level standard including Maths and English
- Confident telephone manner, including good communication and listening skills
- A genuine passion for delivering outstanding customer/client service
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
- You are very well organized and have excellent interpersonal skills
- You know how to work within a team
- Accurate in data capturing
- Computer literate
- Previous bar experience plus

**Benefits**

**What do we offer?**:

- **Start Date**:26th of February 2024
- **Contract**: Permanent contract (6-month probation period)
- **Full-time**: (37.5 hours/week)
- **Working days/Hours**: Monday to Friday, shift between 8 am & 6 pm with rotational Saturday (9 am-5 pm), Sunday and BH (9 am-3 pm) - Lieu days are given.
- **Salary**: - £22,875 (gross) per year
- **Bonus**: upto £1,000 (gross) per year based on performance vs. KPIs
- **Hybrid Model**: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

**Other Benefits**:

- **Life Cover** (Communications/advisors 1x Salary)
- **Flexible Benefits Platform** - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
- Cycle to Work Scheme
- Company pension
- **Go for it Scheme** - The health and wellbeing scheme provides an annual contribution towards a purchase or activity that contributes to your health & wellbeing.
- **Give & Gain Scheme** - 2 days a year to complete voluntary or Charity work
- Long Service Awards
- Refer a Friend Scheme

**Who we are**:
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

wecare#wearecurious#weachievetogether


  • Admin Support

    2 days ago


    Thame, United Kingdom CPM Full time

    **Description**: We have a fantastic new job opportunity working for one of the top brewers in the UK. The purpose of this role is to provide administration support to the Diageo Quality team, completing admin tasks as directed by the Admin Support Team Leader. **What will you be doing?** - Logging & managing jobs for Diageo's team of qualified technicians...

  • Admin Support

    2 days ago


    Thame, United Kingdom CPM International Full time

    We have a fantastic new job opportunity working for one of the top brewers in the UK. The purpose of this role is to provide administration support to the Diageo Quality team, completing admin tasks as directed by the Admin Support Team Leader. **What will you be doing?** - Logging & managing jobs for Diageo's team of qualified technicians & contractor...


  • Thame, United Kingdom CPM Full time

    **Description**: **Our Client** - Diageo _is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. **We Care**: Passionate about...


  • Thame, United Kingdom Diageo Full time

    Job description Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. CPM are looking for a customer service...

  • Team Leader

    1 week ago


    Thame, United Kingdom CPM Full time

    **Description**: **Our Client** **_Diageo _**is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. **We Care**:Passionate about...


  • Thame, United Kingdom Jobs for Humanity Full time

    Job DescriptionDiageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.  CPM are looking for a customer service advisor to...


  • Thame, United Kingdom CPM Full time

    **Description**: **Our Client** - Diageo _is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. **We Care**: Passionate about...


  • Thame, United Kingdom CPM International Full time

    **Our Client** - Diageo _is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. **We Care**: Passionate about Customer Support,...


  • Thame, United Kingdom CPM United Kingdom Ltd Full time

    Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. CPM are looking for a customer service advisor to support our...


  • Thame, United Kingdom CPM Full time

    **Description**: **Our Client** Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. **We Care**: Passionate about...


  • Thame, United Kingdom Assist Knowledge Development Full time

    **Assist Knowledge Development** is a specialist training company delivering training courses for individuals who work with many blue chip and large government organisations. Building on the success of the e-learning products and the other digital content we produce; we are now looking to recruit an additional trainee developer. **Job Purpose and...


  • Thame, United Kingdom Assist Knowledge Development Full time

    Assist Knowledge Development Limited (AssistKD) is a specialist training company delivering training courses for individuals who work with many blue chip and large government organisations. Building on the success of our eLearning products and other digital content we produce, we are now looking to recruit an additional member of the Digital Content...


  • Thame, United Kingdom CPM UK Full time

    **Ideal location**: Thame, Oxfordshire, OX9 **We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. **We Achieve Together**: Strong teamwork ethic, contributing to personal and team...


  • Thame, United Kingdom Travelodge Full time

    The job in a nutshell The successful individual will have had experience in writing for the web, good working knowledge or understanding of SEO and possess excellent spelling and grammar skills. Critical to the success of this role is the ability to accurately research facts about locations and attractions across the UK and formulate your own writing...


  • Thame, United Kingdom United Living Full time

    Company DescriptionUnited Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...


  • Thame, United Kingdom Oxfordshire County Council Full time

    **Job details**: **Salary range**: £35,745 - £38, 223 per annum **Work location**:Glebelands Assessment Home, Thame The role includes shifts within the assessment home as well as working with families in the community in relation to the children in the home. You are issued with a laptop to enable agile working, however, predominately you will be working...


  • Thame, United Kingdom Jobs for Humanity Full time

    Job DescriptionWe’re seeking an Insight & Strategy Manager to join an award-winning team. Axis is a pivotal pillar within the CPM group of companies, responsible for providing data and insight to our clients, enabling us to increase ROI and make the best-informed decisions.This role is critical within AXIS to deliver next level performance for us...


  • Thame, United Kingdom Academics Full time

    _Are you a recent psychology graduate looking to kick-start your career in the Mental Health Sector? Are you looking for a role where you can support the mental health of young people?_ A well-respected Specialist School in Thame are looking for a Mental Health Teaching Assistant to support children with Social, Emotional and Mental Health needs. The...


  • Thame, United Kingdom Oxby and Parke Recruitment Full time

    **The Company** A large global business specialising in commercial construction is looking for a proactive go getter to join their busy customer service and sales order admin team. **The Role** In this role you will support a territory of sales managers with providing quotes for customers and being a point of contact throughout the process, always...


  • Thame, United Kingdom CPM UK Full time

    Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. Salary up to £29,327.00 per year Ideal location: Thame, United...