Workplace Experience Coordinator
4 weeks ago
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Workplace Experience Co-ordinator for our Integrated Facilities Management business line.
Location: JLL Leeds Office
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table
Responsibilities
Cover JLL Front of House and Reception services.
Inducting of new joiners.
Responsible for the smooth operation of the office, liaising with central teams in Property, HR, Finance, Sustainability, PR and Marketing.
Work in collaboration with the EA team to support internal business units.
Accompanying clients/other visitors on office tours highlighting the sustainability features.
Being responsible for and delegating as appropriate office operations such as post collection, cleaning, café supplies, coffee machine operation, maintenance, reception staff, social events, staff welcome packs, photos, visitor and staff orientation.
Provide local support to the central property team on landlord and tenant matters as well as supporting Risk and Environmental Audits.
Maintain Office Handbook
Organising staff/client lunches/dinners and corporate office events. Support work experience and graduate events/initiatives.
Support the office charity, diversity, community and sustainability events and initiatives.
Providing office updates to staff.
Provide virtual cover & support for other regional offices.
Welcome meet and greet for all visitors, clients and new JLL staff.
Assist with internal/external bookings as required with full meeting room accountability.
Ensuring that all JLL meeting rooms, services, AV, facilities and public areas are set and maintained to the expected JLL standards.
Main point of contact for IT issues
Ownership and ability to facilitate room set ups – including moving flexible furniture.
Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking.
Comply with the JLL - Front of House Services Standard Operating Procedures
Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required.
Work closely with the Regional Workplace Manager to ensure all activities are undertaken in line with all H&S guidelines.
Maintain a strong awareness of business activity & communicate all updates with regional team members.
To provide support as requested by the Client Services Lead and/or other support teams.
Ensure all duties as highlighted in the attached “WorkplaceExperience Co-ordinator – Duties”arecovered at all times.
Skills & Experience
Experience of working within a corporate environment.
Knowledge of facilities and or office management.
Working knowledge of H&S management, IOSH preferred.
Independent and self-managing.
Strong customer service skills- a great networker
Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
Ability to use initiative and remain calm under pressure.
A strong team player with the ability to multi-task & prioritise work commitments.
Flexible approach to departmental requirements.
Good sense of humour & an approachable personality
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL.
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